Rumaldo De Leon in

Rumaldo De Leon

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Service Desk Manager at Red River
📍 Sacramento, California, United States

Rumaldo De Leon is an experienced Service Desk Manager at Red River, with a deep background in IT and business services outsourcing from his time at CGI. He holds an HDI Certified Support Center Manager certification and a BA from the University of the Incarnate Word, specializing in operations management, team leadership, and agent development.

He has a demonstrated history of working on federal projects, including managing Health and Compliance Programs during his tenure at CGI Federal.

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Experience
21 Years
Current Role
Service Desk Manager
Location
Sacramento, California, United States
Personality Overview

How Rumaldo shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Rumaldo cares about

Service Desk Management
He is a certified Service Desk Manager (HDI) with extensive experience leading service center operations at both Red River and CGI.
IT Service Management
His ITIL V. 3 Foundations certification shows a commitment to industry best practices for IT service delivery and support.
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Career

Work history

9-2019 - 3-2025
Service Desk Manager
Red River
10-2018 - 8-2019
Senior Consultant / Service Desk Manager
CGI
6-2015 - 10-2018
Manager Business Process Operations Health and Compliance Programs
CGI Federal
3-2009 - 6-2015
Technical Team Lead
CGI
7-2006 - 9-2007
Senior Travel Consultant
Carlson Wagonlit Travel
In the press

Media appearances

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Education
1991 - 1996
BA
University of the Incarnate Word
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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