Rumaldo De Leon

Observer
DISC Type : ic

Service Desk Manager at Red River

Sacramento, California, United States

Overview

Rumaldo De Leon is an experienced Service Desk Manager at Red River, with a deep background in IT and business services outsourcing from his time at CGI. He holds an HDI Certified Support Center Manager certification and a BA from the University of the Incarnate Word, specializing in operations management, team leadership, and agent development.

He has a demonstrated history of working on federal projects, including managing Health and Compliance Programs during his tenure at CGI Federal.

Personality Overview

Example Seeker

Value Driven

Curious

They are likely to ask many questions and look heavily for supporting information.  They are generally good communicators and can be hard to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Service Desk Management
He is a certified Service Desk Manager (HDI) with extensive experience leading service center operations at both Red River and CGI.
IT Service Management
His ITIL V. 3 Foundations certification shows a commitment to industry best practices for IT service delivery and support.
Coaching & Development
His profile highlights skills in team leadership, coaching, and agent development as key areas of his expertise in management roles.

Media Appearances

Rumaldo has no verified media appearances

Work History

9-2019 - 3-2025
Service Desk Manager at Red River
10-2018 - 8-2019
Senior Consultant / Service Desk Manager at CGI
6-2015 - 10-2018
Manager Business Process Operations Health and Compliance Programs at CGI Federal
3-2009 - 6-2015
Technical Team Lead at CGI
7-2006 - 9-2007
Senior Travel Consultant at Carlson Wagonlit Travel

Education

1991 - 1996
BA from University of the Incarnate Word

More Information

Social Presence :

Prographics :

Exp : 21 Location : Sacramento, California, United States Job Level : N/A Designation : Service Desk Manager at Red River
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Insights For Selling To Rumaldo

During A Call Or A Meeting

DO's

  • Build rapport, it will come handy to handle hard questions later
  • Help them understand the risk aspect fully while inspiring confidence
  • Focus on immediate action-items rather than the larger goals

DONT's

  • Don’t brush off any concerns, take all questions seriously
  • Avoid making offhand commitments
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rumaldo is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Rumaldo

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Rumaldo move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Rumaldo take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Rumaldo

Personality Compatibility


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