Rumaldo De Leon in

Rumaldo De Leon

Observer · DISC type ic
Service Desk Manager at Red River
📍 Sacramento, California, United States

Rumaldo De Leon is an experienced Service Desk Manager at Red River, with a deep background in IT and business services outsourcing from his time at CGI. He holds an HDI Certified Support Center Manager certification and a BA from the University of the Incarnate Word, specializing in operations management, team leadership, and agent development.

He has a demonstrated history of working on federal projects, including managing Health and Compliance Programs during his tenure at CGI Federal.

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Experience
21 Years
Current Role
Service Desk Manager
Location
Sacramento, California, United States
Personality Overview

How Rumaldo shows up

Example Seeker
Value Driven
Curious

They are likely to ask many questions and look heavily for supporting information. They are generally good communicators and can be hard to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Priorities

Topics Rumaldo cares about

Service Desk Management
He is a certified Service Desk Manager (HDI) with extensive experience leading service center operations at both Red River and CGI.
IT Service Management
His ITIL V. 3 Foundations certification shows a commitment to industry best practices for IT service delivery and support.
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Career

Work history

9-2019 - 3-2025
Service Desk Manager
Red River
10-2018 - 8-2019
Senior Consultant / Service Desk Manager
CGI
6-2015 - 10-2018
Manager Business Process Operations Health and Compliance Programs
CGI Federal
3-2009 - 6-2015
Technical Team Lead
CGI
7-2006 - 9-2007
Senior Travel Consultant
Carlson Wagonlit Travel
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1991 - 1996
BA
University of the Incarnate Word
Social presence
in
Behavioral profile

DISC profile (public)

i

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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