Adam Desmarais

Energizer
DISC Type : I

Sr. Director, Technical Customer Service at Red River

Chantilly, Virginia, United States

Overview

Adam Desmarais is the Senior Director of Technical Customer Service at Red River, where he has built a long-term career. He specializes in operations management, business process improvement, and strategic team leadership, with extensive experience in managed services.

He has progressed from a Technical Team Lead to a Senior Director entirely within Red River, showcasing significant growth and loyalty to the company.

Personality Overview

Relationship Oriented

Informal

Big Picture Person

They are always positive and upbeat, so take their promises with a pinch of salt.  They are really good at seeing what the long-term impacts of their decisions could be. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

Service Operations
His entire career progression at Red River has been focused on managed services and technical operations.
Technical Leadership
Demonstrates a focus on leadership through his progression from a technical lead to a senior director and skills in coaching and strategic hiring.
Process Improvement
His profile consistently highlights skills in Business Process Improvement and Continuous Improvement, indicating a core professional focus.

Media Appearances

Adam has no verified media appearances

Work History

12-2024
Sr. Director, Technical Customer Service at Red River
10-2023 - 2-2025
Director, Managed Services Operations at Red River
10-2022 - 11-2023
Sr. Manager, Managed Services Technical Operations at Red River
7-2020 - 10-2022
Manager, Managed Services Technical Operations at Red River
7-2017 - 7-2020
Technical Team Lead at Red River

Education

Adam has no verified education history

More Information

Social Presence :

Prographics :

Exp : 17 Location : Chantilly, Virginia, United States Job Level : Senior Designation : Sr. Director, Technical Customer Service at Red River
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Insights For Selling To Adam

During A Call Or A Meeting

DO's

  • Do some small talk, ask them how things are going on their side
  • Be friendly and entertaining in your conversation
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t be excessively objective, be a storyteller
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Avoid overloading them with too much detail

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Adam is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Adam

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Adam move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Adam take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Adam

Personality Compatibility


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