Rupesh Yadav
Examiner · DISC type csRupesh is a Customer Care Operations Leader with over 18 years of experience managing large teams across the E-commerce, Healthcare, and Automotive sectors. He focuses on driving key performance indicators like CSAT and FCR through data-driven coaching. He holds a Bachelor of Commerce degree.
He believes in “experience-centric operations, ” focusing on enabling solutions that improve customer trust and delight rather than simply handling contacts.
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They are quite aware of their needs and limitations, so they are unlikely to over-promise. They are thorough and always follow a systematic approach. They are heavily focused on quality and prefer doing things the right way, even if it takes time.
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Calculativeness (C)
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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