Rupesh Yadav

Examiner
DISC Type : cs

Manager at Tata Consultancy Services

Hyderabad, Telangana, India

Overview

Rupesh is a Customer Care Operations Leader with over 18 years of experience managing large teams across the E-commerce, Healthcare, and Automotive sectors. He focuses on driving key performance indicators like CSAT and FCR through data-driven coaching. He holds a Bachelor of Commerce degree.

He believes in “experience-centric operations, ” focusing on enabling solutions that improve customer trust and delight rather than simply handling contacts.

Personality Overview

Tough To Convince

Status Quo Seeker

Unexpressive

They are quite aware of their needs and limitations, so they are unlikely to over-promise.  They are thorough and always follow a systematic approach. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Topics They Care About

Customer Experience
He champions an “experience-centric operations” philosophy, aiming to build customer trust and delight beyond just handling support contacts.
Team Leadership
Has extensive experience managing teams of over 75 members, focusing on coaching and data-driven performance management to build a strong service culture.
Operational Excellence
Specializes in improving key operational metrics such as CSAT, AHT, and FCR through continuous improvement frameworks and achieving SLA outcomes.

Media Appearances

Rupesh has no verified media appearances

Work History

5-2014 - 9-2025
Manager at Tata Consultancy Services
1-2011 - 4-2014
Process Specialist at Sutherland
11-2007 - 8-2010
Process Developer at Genpact
11-2006 - 11-2007
Associate at Max medical billings

Education

Bachelor of Commerce (B.Com.) from shanti nikethan high school

More Information

Social Presence :

Prographics :

Exp : 18 Location : Hyderabad, Telangana, India Job Level : N/A Designation : Manager at Tata Consultancy Services
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Insights For Selling To Rupesh

During A Call Or A Meeting

DO's

  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Expect them to be slow and cautious, encourage them to ask more questions
  • Ask them which other stakeholders would be important for this purchase decision

DONT's

  • Don't be very accepting if that is your natural style, stay firm
  • Don't push them too hard to make fast decisions, give them time
  • Don't rely on relationship building even if they act pleasantly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rupesh is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Rupesh

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Rupesh move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Rupesh take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Rupesh

Personality Compatibility


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