Rupesh Yadav in

Rupesh Yadav

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Manager at Tata Consultancy Services
📍 Hyderabad, Telangana, India

Rupesh is a Customer Care Operations Leader with over 18 years of experience managing large teams across the E-commerce, Healthcare, and Automotive sectors. He focuses on driving key performance indicators like CSAT and FCR through data-driven coaching. He holds a Bachelor of Commerce degree.

He believes in “experience-centric operations, ” focusing on enabling solutions that improve customer trust and delight rather than simply handling contacts.

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Experience
18 Years
Current Role
Manager
Location
Hyderabad, Telangana, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Rupesh cares about

Customer Experience
He champions an “experience-centric operations” philosophy, aiming to build customer trust and delight beyond just handling support contacts.
Team Leadership
Has extensive experience managing teams of over 75 members, focusing on coaching and data-driven performance management to build a strong service culture.
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Career

Work history

5-2014 - 9-2025
Manager
Tata Consultancy Services
1-2011 - 4-2014
Process Specialist
Sutherland
11-2007 - 8-2010
Process Developer
Genpact
11-2006 - 11-2007
Associate
Max medical billings
In the press

Media appearances

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Education
Bachelor of Commerce (B.Com.)
shanti nikethan high school
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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