Russell Kozora

Inspirer
DISC Type : di

Manager, Support Services at HarbisonWalker International

Glenshaw, Pennsylvania, United States

Overview

Russell is a results-driven Manager of Support Services at HWI, specializing in IT operations and endpoint solutions. He has a proven record of driving standardization and managing enterprise software deployments to enhance efficiency across North America. He holds a B. S. from Robert Morris University.

Outside of his professional role, Russell is engaged in his local community. He dedicated his time to volunteer at the U. S. Open at the historic Oakmont Country Club in his hometown of Pittsburgh, Pennsylvania, indicating a strong interest in golf and local events.

Unique fact: Russell has been an integral part of three separate corporate headquarters relocations, with the most recent move being the smoothest of his career.

Personality Overview

Achievment Oriented

Fast Adopter

Charming & Persuasive

They usually prefer to drive the conversation.  They don’t mind taking a stand if they believe in something. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

IT Standardization
His experience is centered on standardizing operating systems and deploying enterprise software to improve workforce efficiency and consistency across dozens of sites.
Operational Efficiency
He bridges IT and business operations, streamlining processes for large-scale projects like corporate headquarters moves and managing diverse functions like facilities and mailroom operations.
Internal Leadership
He expresses a strong interest in company initiatives that focus on creating and developing leaders from within the organization, seeing high potential for growth.

Media Appearances

Russell has no verified media appearances

Work History

11-2011
Manager, Support Services at HarbisonWalker International
9-2006 - 11-2011
Helpdesk Supervisor at ITxM
7-2005 - 9-2007
PC/Network Support Specialist 2 at ITxM
2001 - 12-2003
Implementation Specialist at Institute for Transfusion Medicine
12-1999 - 8-2001
Helpdesk Analyst at Stargate Technologies

Education

2008 - 2010
B.S. from Robert Morris University
1999 - 2001
Associates in Specialized Technology from PTI

More Information

Social Presence :

Prographics :

Exp : 24 Location : Glenshaw, Pennsylvania, United States Job Level : Middle Designation : Manager, Support Services at HarbisonWalker International
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Insights For Selling To Russell

During A Call Or A Meeting

DO's

  • Clearly address the competitive aspects
  • Get them to a point where they are ready to bat for your product internally
  • Keep your pitch focused on the impact but insert some anecdotes into it

DONT's

  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don't be unorganized, be prepared for the pitch
  • Don’t be very informal even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Russell is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Russell

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Russell move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Russell take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Russell

Personality Compatibility


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