Russell Williams FBCI

Doer
DISC Type : ds

Head of Operational Resilience & Incident Management at GoCardless

Burntwood, England, United Kingdom

Overview

Russell is the Head of Operational Resilience & Incident Management at GoCardless, specializing in business continuity, third-party risk, and crisis management. A Fellow of the Business Continuity Institute (FBCI), he was awarded "Business Continuity & Resilience Manager of the Year" in 2016 and also acts as the interim Head of Enterprise Risk Management.

Colleagues describe him as an industrious and knowledgeable professional who is adept at communication and engagement. He is passionate about promoting his field to the next generation, taking time to speak with students in schools about careers in Business Continuity.

He was shortlisted for the Continuity & Resilience Professional award by the BCI in both 2020 and 2021.

Personality Overview

Strategic Planner

Deliberate Doer

Results Focused

Reading between the lines and seeing beyond your words comes naturally to them.  They exhibit a rare combination of being result-oriented but patient at the same time. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Operational Resilience
This is his core specialization and current role, covering all aspects of business continuity, crisis management, and disaster recovery.
Third-Party Risk
A consistently listed skill and focus area throughout his career, indicating deep expertise in supply chain and vendor resilience management.
Career Advocacy
He actively promotes Business Continuity as a career path by taking the time to talk to children in schools about the profession.

Media Appearances

Episode 39: Russell Williams – Head of Operational Resilience & Incident Management at GoCardless. Featured in Apple Podcasts

See Now

Work History

8-2025
Head of Operational Resilience & Incident Management at GoCardless
9-2024 - 8-2025
Operational Resilience Manager at GoCardless
3-2024 - 8-2024
Senior Vice President at BNY
5-2022 - 12-2023
Head of Operational Resilience at 10x Banking
8-2021 - 5-2022
Business Continuity & Third Party (Supply Chain) Risk/Resilience Lead at Meta

Education

Russell has no verified education history

More Information

Social Presence :

Prographics :

Exp : 36 Location : Burntwood, England, United Kingdom Job Level : Mid-senior Designation : Head of Operational Resilience & Incident Management at GoCardless
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Insights For Selling To Russell

During A Call Or A Meeting

DO's

  • Stick to your standard pitch and qualifying script, don't try to wing it
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • You can spend time on BANT (or other qualification methodology) but keep it to the point

DONT's

  • Don't go over them unless you are left with no other option
  • Don't take their patience for granted, avoid long-winding sermons
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Russell is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Russell

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Russell move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Russell take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Russell

Personality Compatibility


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