Russell Williams FBCI in

Russell Williams FBCI

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Head of Operational Resilience & Incident Management at GoCardless
📍 Burntwood, England, United Kingdom

Russell is the Head of Operational Resilience & Incident Management at GoCardless, specializing in business continuity, third-party risk, and crisis management. A Fellow of the Business Continuity Institute (FBCI), he was awarded "Business Continuity & Resilience Manager of the Year" in 2016 and also acts as the interim Head of Enterprise Risk Management.

Colleagues describe him as an industrious and knowledgeable professional who is adept at communication and engagement. He is passionate about promoting his field to the next generation, taking time to speak with students in schools about careers in Business Continuity.

He was shortlisted for the Continuity & Resilience Professional award by the BCI in both 2020 and 2021.

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Experience
36 Years
Current Role
Head of Operational Resilience & Incident Management
Job Level
Mid-senior
Location
Burntwood, England, United Kingdom
Personality Overview

How Russell shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Russell cares about

Operational Resilience
This is his core specialization and current role, covering all aspects of business continuity, crisis management, and disaster recovery.
Third-Party Risk
A consistently listed skill and focus area throughout his career, indicating deep expertise in supply chain and vendor resilience management.
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Career

Work history

8-2025
Head of Operational Resilience & Incident Management
GoCardless
9-2024 - 8-2025
Operational Resilience Manager
GoCardless
3-2024 - 8-2024
Senior Vice President
BNY
5-2022 - 12-2023
Head of Operational Resilience
10x Banking
8-2021 - 5-2022
Business Continuity & Third Party (Supply Chain) Risk/Resilience Lead
Meta
In the press

Media appearances

Episode 39: Russell Williams – Head of Operational Resilience & Incident Management at GoCardless. Featured in Apple Podcasts
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Education

Russell has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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