Ryan Benson

Collaborator
DISC Type : is

Director of Customer Success at Black Kite

Greater Boston, United States

Overview

Ryan is the Director of Customer Success at Black Kite, where he leverages his expertise in client relationships, operations, and people management. He is a graduate of the Isenberg School of Management at UMass Amherst. Colleagues describe him as a dynamic, intelligent, and passionate professional with an excellent work ethic and a wide range of talents.

Based on his education at UMass Amherst and his career in the Boston area, Ryan likely follows local sports. He probably enjoys cheering for New England and Boston teams, reflecting a strong connection to the regions sports culture. This interest offers a great way to connect on a personal level outside of his professional responsibilities.

He possesses a uniquely diverse skill set that includes data analysis, client management, public speaking, and process improvement.

Personality Overview

Good Listener

Example Driven

Fair-minded

Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.  They are more likely to opt for solutions that are proven in the market. Scenarios where both sides can come out as winners appeal to them greatly.

Topics They Care About

Customer Success
His entire career, from manager to director, has been focused on building client relationships and ensuring customer satisfaction and retention.
Third-Party Risk
He actively shares research from his team at Black Kite, a company focused on third-party cyber risk intelligence, showing engagement with his company's core mission.
Team Leadership
He expresses a passion for growing team members and frequently posts about hiring opportunities, indicating a focus on building and supporting his team.

Media Appearances

Ryan has no verified media appearances

Work History

1-2023
Director of Customer Success at Black Kite
3-2021 - 1-2023
Customer Success Manager at Black Kite
10-2019 - 2-2021
Manager, Customer Success at SpaceIQ
3-2018 - 10-2019
Solution Consultant at Seismic
3-2017 - 3-2018
Manager, Customer Success at Funnel.io

Education

2004 - 2010
BS- Management from Isenberg School of Management, UMass Amherst

More Information

Social Presence :

Prographics :

Exp : 16 Location : Greater Boston, United States Job Level : Mid-senior Designation : Director of Customer Success at Black Kite
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Insights For Selling To Ryan

During A Call Or A Meeting

DO's

  • Summarize the key points at the end of the conversation
  • Show genuine interest in solving their problems
  • Show them how they look good by making this decision

DONT's

  • Don’t give the impression of being unproven or risky
  • Don’t get into excessive details unless prompted
  • Don’t sound very transactional

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ryan is

  • Relationship and rapport play a major role, followed by low risk and the presence of proof points.
  • Will you ever get a clear answer from Ryan

  • They are diplomatic when the need arises; they hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Ryan move?

  • They can take their time to reach decisions, even while they stay engaged and friendly.
  • Can Ryan take some risk or not?

  • They are unlikely to take many risks.

You And Ryan

Personality Compatibility


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