Sabrina Suggs

Observer
DISC Type : ci

Director of Customer Engagement at Lumos Data

Wilmington, North Carolina, United States

Overview

Sabrina is the Director of Customer Engagement at Lumos, where she leverages a background in data analytics and product management from her time at Live Oak Bank. A graduate of Meredith College, she applies a methodical and creative approach to building strong client relationships and ensuring customer success.

Outside of her professional role, Sabrina expresses her creativity and artistic side. After work, she enjoys spending time and keeping her creative juices flowing in her home art studio, blending her analytical career with a passion for art.

She uniquely combines her artistic talents with active listening to forge meaningful connections with clients.

Personality Overview

Curious

Assertive

Example Seeker

They ask a lot of questions and rely heavily on information and collaterals.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally good communicators and can be hard to convince.

Topics They Care About

Customer Success
Her role and posts focus on ensuring partners get real value from solutions and sharing their success stories.
Creative Pursuits
Her official bio highlights her artistic side, noting that she spends time after work creating in her home art studio.
Building Teams
She is actively involved in growing her department, posting about hiring for customer engagement and marketing internship roles.

Media Appearances

Sabrina has no verified media appearances

Work History

7-2023
Director of Customer Engagement at Lumos Data
5-2022
Product Manager at Lumos Data
7-2021 - 5-2022
Data Analytics, Business Insights Team Lead at Live Oak Bank
10-2019 - 7-2021
Data Analytics, Business Analyst at Live Oak Bank
8-2018 - 10-2019
Product Owner at Live Oak Bank

Education

2009 - 2013
Bachelor of Science (B.S.) from Meredith College

More Information

Social Presence :

Prographics :

Exp : 13 Location : Wilmington, North Carolina, United States Job Level : Mid-senior Designation : Director of Customer Engagement at Lumos Data
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Insights For Selling To Sabrina

During A Call Or A Meeting

DO's

  • Help them understand the risk aspect fully while inspiring confidence
  • Share testimonials from known people and give multiple examples of product value
  • Build rapport, it will come handy to handle hard questions later

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sabrina is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Sabrina

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Sabrina move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Sabrina take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Sabrina

Personality Compatibility


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