Sam Ward

Collaborator
DISC Type : si

Senior Operations Manager - Smart Transformation, Prepay and Customer Vulnerability at Good Energy

Bournemouth, England, United Kingdom

Overview

Sam is a Senior Operations Manager at Good Energy, focused on smart transformation and customer vulnerability. An expert in operational excellence and customer experience, he has a history of leading successful process improvement programs. Colleagues describe him as an enthusiastic, communicative, and brilliant leader.

He earned his degree in Business Administration from Bournemouth University and has a passion for both customer satisfaction and employee development, with extensive experience leading teams in call center environments.

Sam is a Gold Award winner at both the International Customer Experience Awards and the UK Contact Centre Forum.

Personality Overview

Good Listener

Consensus Builder

Fair-minded

Win-win scenarios can appeal strongly to them.  They are more likely to go for proven solutions. Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.

Topics They Care About

Customer Experience
His career is dedicated to delivering positive customer journeys and has won international awards for his work in customer feedback strategy.
Operational Excellence
He has a demonstrated history of leading process optimization programs that deliver significant efficiencies in customer-facing operations.
Team Leadership
Described as a "highly engaging people leader, " he has a passion for developing and coaching teams of various sizes in fast-paced environments.

Media Appearances

Sam has no verified media appearances

Work History

1-2026
Senior Operations Manager - Smart Transformation, Prepay and Customer Vulnerability at Good Energy
1-2024 - 1-2026
Senior Operations Manager at Good Energy
2-2023 - 1-2024
Head of Customer Operations at Zest.
10-2020 - 2-2023
Business Planning and Operations Manager at Ordnance Survey
9-2014 - 9-2020
Customer and Operational Excellence Manager at iSupplyEnergy

Education

2006 - 2008
Business Administration from Bournemouth University

More Information

Social Presence :

Prographics :

Exp : 14 Location : Bournemouth, England, United Kingdom Job Level : Middle Designation : Senior Operations Manager - Smart Transformation, Prepay and Customer Vulnerability at Good Energy
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Insights For Selling To Sam

During A Call Or A Meeting

DO's

  • Show genuine interest in solving their problems
  • Use testimonials, case studies to show them why it is a low-risk, high-value decision
  • Summarize the key points at the end of the conversation

DONT's

  • Don’t sound very transactional
  • Don’t ask too many questions that sound too dry and objective
  • Don’t push them to make decisions very fast, let them take their time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sam is

  • Relationships can play a major role, followed by low risk and strong market validation.
  • Will you ever get a clear answer from Sam

  • They are not very direct, and unlikely to say no to your face.

Insights For Deal Planning

    How fast (or slow) will Sam move?

  • They can take their time to make decisions, even if they are constantly involved and friendly.
  • Can Sam take some risk or not?

  • It is unlikely that they will take many risks.

You And Sam

Personality Compatibility


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