Sam Ward
Login to view DISC.Sam is a Senior Operations Manager at Good Energy, focused on smart transformation and customer vulnerability. An expert in operational excellence and customer experience, he has a history of leading successful process improvement programs. Colleagues describe him as an enthusiastic, communicative, and brilliant leader.
He earned his degree in Business Administration from Bournemouth University and has a passion for both customer satisfaction and employee development, with extensive experience leading teams in call center environments.
Sam is a Gold Award winner at both the International Customer Experience Awards and the UK Contact Centre Forum.
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