Samantha Lucatero CSSGB, ANMT ,LMT

Go-getter
DISC Type : d

Head of Success Operations | American DataBank / DISA Global Solutions Inc at DISA Healthcare Technology

Denver, Colorado, United States

Overview

Samantha Lucatero is the Head of Success Operations at DISA Healthcare Technology, where she leverages her expertise in process excellence and client success to improve performance. As a certified Six Sigma Green Belt, she focuses on data-driven strategies to enhance team efficiency, streamline operations, and boost client retention across cross-functional teams.

Outside of her technology career, Samantha has a background in wellness, having studied Massage and Neuromuscular Therapy. She is a people-focused leader who values transparency and is passionate about helping talented employees achieve their professional goals and motivations.

Her career path uniquely combines a background in hands-on therapeutic practices with leadership in healthcare technology operations.

Personality Overview

Self-Confident

Decisive

Vision Oriented

They don’t always try to control the conversation but neither do they like yielding it fully.  They respond well to confident salespeople. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Process Improvement
As a certified Six Sigma Green Belt, she is dedicated to continuous improvement, streamlining workflows, and reducing operational bottlenecks to enhance efficiency.
Client Retention
She has a proven record of driving meaningful improvements in client retention by developing at-risk account strategies and aligning internal teams.
Data-Driven Decisions
Focuses on harnessing data insights to improve performance, launching innovative dashboards to track KPIs and guide strategic initiatives.

Media Appearances

Samantha has no verified media appearances

Work History

3-2025
Head of Success Operations | American DataBank / DISA Global Solutions Inc at DISA Healthcare Technology
11-2024 - 5-2025
Client Success Team Manager at American DataBank
6-2023 - 10-2024
Head of Customer Success / Training and Development Manager at The Helper Bees
3-2022 - 6-2023
Customer Success Manager / Training Manager at The Helper Bees
9-2020 - 3-2022
Client Account Manager at The Helper Bees

Education

2016 - 2018
Massage Therapy/ Neuromuscular Therapy from National Holistic Institute
2012 - 2015
Education details unavailable from Northern Arizona University

More Information

Social Presence :

Prographics :

Exp : 6 Location : Denver, Colorado, United States Job Level : Mid-senior Designation : Head of Success Operations | American DataBank / DISA Global Solutions Inc at DISA Healthcare Technology
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Insights For Selling To Samantha

During A Call Or A Meeting

DO's

  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Get to the point quickly instead of spending too much time on pleasantries
  • Refer to testimonials from others in similar positions

DONT's

  • Avoid repeating yourself or making generalizations
  • Don’t expect them to change their mind quickly if they say no once
  • Do not give up if they are not convinced, try again with a different approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Samantha is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Samantha

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Samantha move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Samantha take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Samantha

Personality Compatibility


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