Samuel Carvalho in

Samuel Carvalho

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Senior Operations Manager at Teleperformance
📍 Natal, Rio Grande do Norte, Brazil

Samuel is a bilingual Senior Operations Manager at Teleperformance with over 12 years of experience leading high-performance customer service teams. He manages accounts generating over R$42 million in annual revenue and holds an Executive MBA from Universidade Cruzeiro do Sul.

Describing himself as a "voracious lover of life, " Samuel is passionate about continuous personal and professional growth. He frequently shares insights from his leadership development programs and expresses deep gratitude for his team and the opportunities he has received.

Samuel began his career at Teleperformance as an agent and has successfully progressed into a senior management role within the company.

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Current Role
Senior Operations Manager
Location
Natal, Rio Grande do Norte, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Samuel cares about

Customer Experience
Manages customer relationships and business value for major clients in sectors like streaming, e-commerce, and banking.
Leadership Development
Focuses on training and managing coordinators and managers, having attended programs at the ISE Business School to enhance these skills.
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Career

Work history

6-2021
Senior Operations Manager
Teleperformance
12-2018 - 6-2021
Operations Manager
Teleperformance
1-2018 - 11-2018
Senior Operations Coordinator
Teleperformance
9-2016 - 12-2017
Operations Coordinator
Teleperformance
6-2011 - 7-2013
Coordenador de Operações
CTIS
In the press

Media appearances

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Education
9-2024 - 12-2025
Executive Master of Business Administration
Universidade Cruzeiro do Sul
11-2025 - 11-2025
DNA Gerentes TP
ISE Business School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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