Samuel Carvalho

Critic
DISC Type : C

Senior Operations Manager at Teleperformance

Natal, Rio Grande do Norte, Brazil

Overview

Samuel is a bilingual Senior Operations Manager at Teleperformance with over 12 years of experience leading high-performance customer service teams. He manages accounts generating over R$42 million in annual revenue and holds an Executive MBA from Universidade Cruzeiro do Sul.

Describing himself as a "voracious lover of life, " Samuel is passionate about continuous personal and professional growth. He frequently shares insights from his leadership development programs and expresses deep gratitude for his team and the opportunities he has received.

Samuel began his career at Teleperformance as an agent and has successfully progressed into a senior management role within the company.

Personality Overview

ROI Driven

Objective Thinker

Information Seeker

They choose to analyze logically and value facts to emotions.  They like to do things independently and don’t look for support from others. They don’t appreciate bells and whistles unless backed by data.

Topics They Care About

Customer Experience
Manages customer relationships and business value for major clients in sectors like streaming, e-commerce, and banking.
Leadership Development
Focuses on training and managing coordinators and managers, having attended programs at the ISE Business School to enhance these skills.
Team Recognition
Frequently posts about his team's achievements and awards, expressing that their success is the foundation of his own.

Media Appearances

Samuel has no verified media appearances

Work History

6-2021
Senior Operations Manager at Teleperformance
12-2018 - 6-2021
Operations Manager at Teleperformance
1-2018 - 11-2018
Senior Operations Coordinator at Teleperformance
9-2016 - 12-2017
Operations Coordinator at Teleperformance
6-2011 - 7-2013
Coordenador de Operações at CTIS

Education

9-2024 - 12-2025
Executive Master of Business Administration from Universidade Cruzeiro do Sul
11-2025 - 11-2025
DNA Gerentes TP from ISE Business School

More Information

Social Presence :

Prographics :

Exp : N/A Location : Natal, Rio Grande do Norte, Brazil Job Level : N/A Designation : Senior Operations Manager at Teleperformance
URL has been copied!

Insights For Selling To Samuel

During A Call Or A Meeting

DO's

  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Be ready for penetrating questions and critical examination of your pitch
  • Tell them what ROI they can expect

DONT's

  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Don't give superficial answers, they are easily rattled by them
  • Don’t rush them till they have clearly gotten all the necessary information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Samuel is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Samuel

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Samuel move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Samuel take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Samuel

Personality Compatibility


Other Teleperformance Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.