Samy Fakkar

Inquirer
DISC Type : dc

Customer Success Manager at Salesforge 🔥

Vilnius, Vilniaus, Lithuania

Overview

Samy Fakkar is a Customer Success Manager at Salesforge, where he specializes in enhancing the customer experience and driving revenue retention. With a Bachelor of Business Administration, he personally handles dozens of demos, onboarding, and expansion calls weekly, focusing on mid-to-high MRR accounts.

Beyond his core role, Samy has a strong interest in entrepreneurship and social media marketing. He has experience leading content campaigns across platforms like TikTok and Instagram to promote business-oriented clubs to aspiring entrepreneurs, demonstrating a passion for community building and digital engagement.

He successfully led social media campaigns that generated millions of dollars in sales for a business club.

Personality Overview

ROI Conscious

Demanding

Judgemental

They respond well to confident salespeople.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Customer Retention
His role at Salesforge is centered on driving Net Revenue Retention (NRR) through proactive engagement, managing upsells, and handling sensitive churn-risk clients.
SaaS Onboarding
He personally hosts 20-40 inbound demos and onboarding calls every week, making him an expert in navigating the new customer journey effectively.
Cold Email Strategy
He holds a "Cold Email Expert" certification from Salesforge and also serves as a Customer Success Manager for Mailforge, a cold email infrastructure company.

Media Appearances

Samy has no verified media appearances

Work History

11-2025
Customer Success Manager at Salesforge 🔥
11-2025
Customer Success Manager at Mailforge - Cold Email Infrastructure 📈
6-2023 - 7-2025
Customer service and sales specialist at IO Solutions Contact Center
6-2023 - 11-2024
Social Media Ambassador for Capital Club at Capital Club

Education

2020 - 2022
Associate's degree from Université Hassan II
8-2025 - 6-2028
Bachelor of Business Administration - BBA from SMK Aukštoji mokykla

More Information

Social Presence :

Prographics :

Exp : 2 Location : Vilnius, Vilniaus, Lithuania Job Level : Middle Designation : Customer Success Manager at Salesforge 🔥
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Insights For Selling To Samy

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Refer to testimonials from others in similar positions
  • Highlight the competitive differentiation of your product

DONT's

  • Avoid repeating yourself or making generalizations
  • Don’t try to be an alpha salesperson, give them equal space
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Samy is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Samy

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Samy move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Samy take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Samy

Personality Compatibility


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