Sandra Corby

Examiner
DISC Type : cs

Responsable de la relation clients à distance at Saint-Gobain

Saint-Germain-lès-Corbeil, Île-de-France, France

Overview

Sandra Corby leads remote customer relations for Saint-Gobain, currently spearheading a major cloud telephony project to modernize communication across 2000 agencies. Her career is built on managing large customer contact centers for major brands like Carrefour and TUI. Described as dynamic and innovative, she has a technical degree in hospitality.

Outside of her demanding role, Sandra is a devoted mother who uses her professional network to create career opportunities for her children. She has a keen eye for exceptional customer service in everyday life and often shares these observations with her network, bridging her professional expertise with personal experiences.

Her career started with a degree in the hotel industry, a unique foundation for her extensive expertise in customer relations technology.

Personality Overview

Process Oriented

Late Adopter

Overcautious

Being observant comes to them naturally.  They do not like taking risks at all and go for proven options in the end. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Cloud Communications
She is leading a project at Saint-Gobain to replace a legacy phone system with a modern cloud solution to better handle two million monthly calls.
Customer Experience
Her entire career is focused on customer relations, and she actively shares real-world examples of excellent service, such as a supermarket providing raincoats to shoppers.
Contact Center Ops
She has deep experience in optimizing contact center performance, having managed large teams and implemented new call routing and workforce management technologies in previous roles.

Media Appearances

Sandra has no verified media appearances

Work History

9-2020
Responsable de la relation clients à distance at Saint-Gobain
3-2017 - 9-2020
Responsable relations clientèle at Weber France
3-2012 - 3-2017
Responsable assistance automobile at Europ Assistance France
4-2006 - 1-2012
Responsable de la vente à distance Carrefour Banque at Carrefour
6-2003 - 3-2006
Responsable Centre d Appels Multimédia Nouvelles Frontières Groupe TUI at TUI

Education

1989 - 1991
Bac technique hôtelier from Ecole hôtelière Illkirch Graffenstaden

More Information

Social Presence :

Prographics :

Exp : 22 Location : Saint-Germain-lès-Corbeil, Île-de-France, France Job Level : N/A Designation : Responsable de la relation clients à distance at Saint-Gobain
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Insights For Selling To Sandra

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Be firm in your communication and stay in control
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sandra is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Sandra

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Sandra move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Sandra take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Sandra

Personality Compatibility


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