Sarah Cheffy, MBA

Inspirer
DISC Type : id

Head of CX at FASHIONPHILE

San Diego County, California, United States

Overview

Sarah Cheffy is the Head of CX at FASHIONPHILE, specializing in building e-commerce and digital strategies from the ground up for major brands like Volkswagen and J&J. A Certified ScrumMaster with an MBA from USC Marshall, colleagues describe her as positive, smart, and unwaveringly diplomatic. She has a strong record of delivering significant returns.

As the daughter of entrepreneurs, Sarah has an innate passion for building businesses. She is committed to education and mentorship, serving as a guest lecturer at USC Marshalls Masters program for seven consecutive years. Her posts show she is also deeply proud of her familys professional achievements, celebrating her fathers recognition as Lawyer of the Year.

She is a recipient of the prestigious Apple Design Award and multiple Cannes Lions for her innovative digital work.

Personality Overview

Generous

Decisive

Confident & Optimistic

They usually prefer to drive the conversation.  They measure a product on its merit but can be influenced by strong testimonials. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

Customer-Centricity
Her role as Head of CX and recent team recognition in 'America's BEST Customer Service 2025' highlight her focus on exceptional customer experience.
Digital Innovation
She has a history of creating transformative "firsts, " including Volkswagen's first mobile ecosystem, and has won multiple awards for her digital strategy work.
Luxury Re-commerce
Her entire career at FASHIONPHILE is dedicated to the ultra-luxury fashion resale market, indicating deep industry expertise.

Media Appearances

Sarah has no verified media appearances

Work History

5-2023
Head of CX at FASHIONPHILE
10-2019 - 5-2023
Sr. Director of Brand Strategy at FASHIONPHILE
6-2019 - 10-2019
Director of Digital at FASHIONPHILE
9-2017 - 6-2019
Director of Digital Marketing & Product Management at FASHIONPHILE
6-2017 - 9-2017
MBA Intern at FASHIONPHILE

Education

2016 - 2018
MBA from USC Marshall School of Business
2002 - 2006
Bachelor's of Science in Business Administration from American University

More Information

Social Presence :

Prographics :

Exp : 18 Location : San Diego County, California, United States Job Level : Mid-senior Designation : Head of CX at FASHIONPHILE
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Insights For Selling To Sarah

During A Call Or A Meeting

DO's

  • Acknowledge their status and position during the conversation
  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Focus on the big picture and the strategic value of your product

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don’t keep repeating the same information, it could make them impatient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sarah is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Sarah

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Sarah move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Sarah take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Sarah

Personality Compatibility


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