Sarah Cotton is a seasoned leader at SSE plc, currently serving as the Head of Customer Relations. With a career at SSE that spans various leadership positions, including Head of Major Business Service and Head of Contract Support, she has deep expertise in customer-facing operations. She holds a Master of Science from Edinburgh Napier University.
Sarah Cotton
Head of Customer Relations at SSE plc
Horndean, England, United Kingdom
Overview
Topics They Care About
Customer Relations
Her current role as Head of Customer Relations and previous leadership positions in service and support highlight her focus on the customer journey.
Service Delivery
Previous roles like Head of Major Business Service and Head of Business Support indicate a strong background in operational service management and delivery.
Energy Sector
Her long-standing career at SSE and noted interest in competitors like British Gas and ScottishPower show a deep engagement with the UK energy market.
Media Appearances
Sarah has no verified media appearances
Work History
7-2022
Head of Customer Relations at SSE plc
9-2017 - 7-2022
Head of Major Business Sevice at SSE plc
10-2011 - 9-2017
Head of Business Support and Service at SSE
7-2008 - 10-2011
Head of Contract Support at SSE
5-2008 - 7-2008
Site Manager at SSE
12-2003 - 6-2005
Call Centre Team Manager and Deputy Process Owner at SSE plc
1-2002 - 12-2003
Call Centre Team Manager at SSE
Education
2010 - 2012
Master of Science (MSc) from Edinburgh Napier
1996 - 1999
History BA(Hons) from University of Southampton
More Information
Social Presence :
Prographics :
Exp : 21
Location : Horndean, England, United Kingdom
Job Level : Mid-senior
Designation : Head of Customer Relations at SSE plc
