Sarah McAndrews

Enigma
DISC Type : idc

Complaints and Resolution Manager at South West Water

Exeter, England, United Kingdom

Overview

Sarah has no verified overview

Personality Overview

Hard To Convince

Challenger

Persuasive & Assertive

They are generally strong communicators and are not easy to convince.  They are likely to ask many questions and look heavily for supporting proof as well as information. They can sound friendly and charming but can quickly change gears to become inquisitive and probing

Topics They Care About

Sarah has no verified topics they care about

Media Appearances

Sarah has no verified media appearances

Work History

9-2021
Complaints and Resolution Manager at South West Water
5-2021 - 8-2021
Written Complaints Manager at South West Water
4-2015 - 5-2021
Escalations and Stakeholder Manager at South West Water
2-2011 - 3-2014
Written Complaints Customer Manager at South West Water
3-2007 - 1-2011
Customer Support Team Manager at South West Water

Education

Business Administration and Management from Exeter College
Education details unavailable from St Thomas High School

More Information

Social Presence :

Prographics :

Exp : 17 Location : Exeter, England, United Kingdom Job Level : Middle Designation : Complaints and Resolution Manager at South West Water
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Insights For Selling To Sarah

During A Call Or A Meeting

DO's

  • Be prepared for a mix of questions and inquisitiveness, answer them in the tone in which they have been asked
  • Leverage 'negging', or the art of asking negative questions like "you must not be convinced yet..."
  • Let them lead the discussion, create opportunities for them to speak if they are not very forthcoming

DONT's

  • Avoid long presentations and just 'high-level' value proposition, dive into the details
  • Don’t brush off any concerns, take all questions seriously. They are easily deterred
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sarah is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Sarah

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Sarah move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Sarah take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Sarah

Personality Compatibility


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