Sarah McCann

Pioneer
DISC Type : dis

Customer Success Manager at DeleteMe

Boston, Massachusetts, United States

Overview

Sarah has no verified overview

Personality Overview

Driven But Considerate

Dynamic But Sincere

Friendly But Fast

If they are convinced, they can become very strong champions for your product  They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed They have the unique ability to win both love and respect from their team (or outsiders)

Topics They Care About

Sarah has no verified topics they care about

Media Appearances

Sarah has no verified media appearances

Work History

3-2026
Customer Success Manager at DeleteMe
6-2024 - 3-2026
Senior Customer Success Manager at Cybereason
7-2022 - 4-2024
Senior Customer Success Manager, Enterprise at Carbon Black
10-2018 - 7-2022
Customer Success Manager at Carbon Black
1-2018 - 9-2018
Associate Customer Success Manager at Carbon Black

Education

2010 - 2014
Bachelor of Arts (B.A.) from University of New Hampshire
2012 - 2012
Education details unavailable from International Studies Abroad

More Information

Social Presence :

Prographics :

Exp : 10 Location : Boston, Massachusetts, United States Job Level : Middle Designation : Customer Success Manager at DeleteMe
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Insights For Selling To Sarah

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but nurture the relationship too
  • Ask them for a lunch or coffee once some rapport has been established
  • During followups, use calls or text if needed, they should be fine

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be very informal during the early interactions even if they are being so themselves
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sarah is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Sarah

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Sarah move?

  • They are generally fast movers and can take quick decisions
  • Can Sarah take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Sarah

Personality Compatibility


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