Sarah Rubens

Go-getter
DISC Type : d

Vice President, Business Operations at Paymentus

Greater Milwaukee, United States

Overview

Sarah Rubens is the Vice President of Business Operations at Paymentus, leading client-facing relationship and implementation teams. Her expertise lies in forecasting, Salesforce strategy, retention, and growth. She holds a Bachelor of Science from the University of Wisconsin-Madison and an MBA.

Passionate about mentorship, Sarah focuses on helping others learn, grow, and connect on both professional and personal levels. She maintains a strong connection with her alma mater, the University of Wisconsin, and enjoys engaging with campus traditions.

She successfully built an entire operations program from the ground up to improve efficiency for the Account Management organization at Paymentus.

Personality Overview

Challenger

Vision Oriented

Decisive

They respond well to confident salespeople.  They don’t always try to control the conversation but neither do they like yielding it fully. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Leadership Development
Expresses a strong commitment to leading highly engaged teams and supporting others on their personal and professional leadership journeys.
Client Retention
Her role is centered on supporting client-facing teams with a focus on operations that drive retention and growth.
Operational Efficiency
Previously built an operations program from scratch with the goal of making the account management team more efficient.

Media Appearances

Sarah has no verified media appearances

Work History

1-2025
Vice President, Business Operations at Paymentus
11-2022 - 2-2025
Sr Director, Business Operations at Paymentus
11-2021 - 11-2022
Director Of Business Operations at Paymentus
2-2021 - 10-2021
Commercialization and Cultural Excellence at Fiserv at Fiserv
4-2019 - 2-2021
Senior Director, Cultural Excellence and Client Operations at Fiserv

Education

1993 - 1997
Bachelor of Science from University of Wisconsin-Madison
2002 - 2004
MBA from University of Phoenix

More Information

Social Presence :

Prographics :

Exp : 10 Location : Greater Milwaukee, United States Job Level : Senior Designation : Vice President, Business Operations at Paymentus
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Insights For Selling To Sarah

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Highlight the competitive differentiation of your product

DONT's

  • Don't try too hard to get friendly, let it happen with time
  • Do not give up if they are not convinced, try again with a different approach
  • Don’t expect them to change their mind quickly if they say no once

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sarah is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Sarah

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Sarah move?

  • Their decision making speed is somewhere in the middle.
  • Can Sarah take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Sarah

Personality Compatibility


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