Scott Gandolfe

Enthusiast
DISC Type : i

Director, Program Management at Convergint

Greater Philadelphia, United States

Overview

Scott Gandolfe is the Director of Program Management at Convergint, where he leads initiatives to simplify service delivery for global enterprise clients. With a background that includes senior roles at Johnson Controls, he is an experienced leader in operations and program management. He holds a BS from the New Jersey Institute of Technology.

Unique fact: Scott is a Smartsheet Product Certified User, highlighting his proficiency with specific program management tools.

Personality Overview

Optimistic

Story Driven

Non-Confrontational

Unlike D or C types, they are convinced more by stories and testimonials.  They are generally friendly, so be careful when relying on their word. They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Global Service Delivery
His role focuses on simplifying service complexities for global and enterprise accounts to ensure a positive customer experience and be their best service provider.
Operational Excellence
He highlights his team's passion for operational excellence and their focus on delivering services on time and on budget.
Effective Program Management
He believes that top-tier program managers following a proven process are the key to successfully supporting global customers.

Media Appearances

Scott has no verified media appearances

Work History

12-2015
Director, Program Management at Convergint
1-2015 - 11-2015
Global Program Manager at Convergint
6-2011 - 12-2014
Senior Global Program Manager at Johnson Controls
1-2009 - 5-2011
Branch Operations Manager at Johnson Controls
12-2004 - 1-2009
Operations Team Leader at Johnson Controls

Education

1987 - 1991
BS from New Jersey Institute of Technology

More Information

Social Presence :

Prographics :

Exp : 33 Location : Greater Philadelphia, United States Job Level : Mid-senior Designation : Director, Program Management at Convergint
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Insights For Selling To Scott

During A Call Or A Meeting

DO's

  • Compliment them about their personality if you get a chance
  • Maintain high, positive energy and convey confidence
  • Refer to interesting customer testimonials and stress on great customer experience

DONT's

  • Don't be critical or challenge them openly, they can react defensively
  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Scott is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Scott

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Scott move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Scott take some risk or not?

  • They can take some low-probability risks if needed.

You And Scott

Personality Compatibility


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