Scott Pisapia

Initiator
DISC Type : Di

Executive Vice President at West High Entertainment Unit Parents Association (NPO)

Torrance, California, United States

Overview

Scott is a solutions architect specializing in crafting innovative cloud, contact center, and AI solutions for customers. He has deep expertise across diverse verticals including healthcare, finance, and government, and holds a certification as an Oracle Cloud AI Foundations Associate.

He serves as the Executive Vice President and a board member for the West High Entertainment Unit Parents Association, a non-profit supporting one of Southern Californias top high-school bands. He helps manage a significant budget and organizes volunteers to support the students.

Scott helps lead a non-profit that operates with a budget between $100K and $300K to support a high-school band.

Personality Overview

Confident

Conviction Driven

Risk-Accepting

They respond well to objective pitches but also attach some value to relationships.  They don’t mind taking a stand if they believe in something. They usually prefer to drive the conversation.

Topics They Care About

AI in CX
His career focuses on integrating AI with contact center and unified communications solutions to enhance customer experience. He recently earned an Oracle AI certification.
Voice Network Security
He recently posted about the security risks of social engineering via phone calls and the need to protect voice networks similarly to data networks.
Supporting Youth Arts
As Executive VP of a non-profit, he actively supports a premier high school band through financial management and volunteer organization.

Media Appearances

Scott has no verified media appearances

Work History

8-2024
Executive Vice President at West High Entertainment Unit Parents Association (NPO)
10-2023 - 1-2025
Sr. Customer Solution Architect at Avaya
11-2021 - 10-2023
Sr. Solutions Consultant at Avaya
12-2009 - 11-2021
Senior System Engineer at Avaya
11-1999 - 12-2009
Sr. Systems Engineer at Nortel

Education

Scott has no verified education history

More Information

Social Presence :

Prographics :

Exp : 33 Location : Torrance, California, United States Job Level : Leadership Designation : Executive Vice President at West High Entertainment Unit Parents Association (NPO)
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Insights For Selling To Scott

During A Call Or A Meeting

DO's

  • Clearly address the competitive aspects
  • Focus on the big picture and the strategic value of your product
  • Refer to testimonials from well known people to highlight the value of your product

DONT's

  • Don’t be very informal even if they are being so themselves
  • Don’t keep repeating the same information, it could make them impatient
  • Don't be unorganized, be prepared for the pitch

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Scott is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Scott

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Scott move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Scott take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Scott

Personality Compatibility


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