Michael Miske

Enthusiast
DISC Type : i

Senior Renewals Manager at RingCentral

Monument, Colorado, United States

Overview

Michael is a customer-focused sales professional specializing in SaaS contracts for mid-market and enterprise clients at RingCentral. With a history at Avaya and Hewlett-Packard, he has deep expertise in business development, negotiation, and channel sales. He holds a BS from San Diego State University and an MBA from the University of Colorado.

Based on his time spent in California and Colorado for his education, Michael likely has an appreciation for the culture and lifestyle of those regions. This could include an interest in local sports or outdoor activities prevalent in those areas.

He is a three-time winner of Avayas Presidents Club award, recognizing him as a top sales performer.

Personality Overview

Optimistic

Non-Confrontational

Consensus Focused

They are more about building relationships than just cutting deals.  Unlike D or C types, they are convinced more by stories and testimonials. They agree with others often, so exercise caution when relying on their word.

Topics They Care About

SaaS Renewals
His current role focuses on the upsell, cross-sell, and renewal of SaaS contracts to mid-market and large enterprise customers.
Cloud Communications
His career at both RingCentral and Avaya is centered on selling UC/CCaaS, private cloud, and hybrid cloud solutions to enterprise customers.
Contact Center Fraud
He has recently shared content focused on the growing issue of contact center fraud, indicating an interest in security and customer protection.

Media Appearances

Michael has no verified media appearances

Work History

10-2022
Senior Renewals Manager at RingCentral
1-2014 - 10-2022
SaaS Account Manager at Avaya
2-2012 - 1-2014
Channel Account Manager at Avaya
9-2006 - 1-2012
Services Account Manager at Avaya
1-2004 - 9-2006
Account Manager at Hewlett-Packard

Education

BS from San Diego State University
MBA from University of Colorado Colorado Springs

More Information

Social Presence :

Prographics :

Exp : 25 Location : Monument, Colorado, United States Job Level : Middle Designation : Senior Renewals Manager at RingCentral
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Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Compliment them about their personality if you get a chance
  • Refer to interesting customer testimonials and stress on great customer experience
  • Speak from experience about success that the product has seen with other customers

DONT's

  • Don't be critical or challenge them openly, they can react defensively
  • Don’t be excessively objective, be like a storyteller with them
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Michael

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Michael move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Michael take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Michael

Personality Compatibility


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