Sebastian Heiny

Planner
DISC Type : Sc

General Manager at Power Service / MediaMarkt-Saturn

Ruhr y alrededores, Germany

Overview

Sebastian Heiny is the General Manager of Power Service at MediaMarkt-Saturn, leveraging nearly two decades of experience in the call center industry. With a background in business administration from the University of Münster, he possesses strong analytical skills for strategic decision-making and a proven ability to grow business relationships.

He is a people-focused leader who actively recruits and publicly celebrates the successes of current and former colleagues. Sebastian shows a keen interest in building a more sustainable future and frequently engages with his professional network to support shared goals and initiatives.

His career began in operations, which has instilled a "hands-on" mentality and a strong drive for delivering on key performance indicators.

Personality Overview

Overcautious

Deliberate

Slower Adopter

They are quite aware of their needs and limitations, so they are unlikely to over-promise.  They are heavily focused on quality and prefer doing things the right way, even if it takes time. Being observant comes to them naturally.

Topics They Care About

Customer Service Strategy
Has nearly 20 years of experience in the call center industry, progressing from operational roles to General Manager, with a focus on strategic growth.
Team Leadership
As a General Manager, he actively posts about recruiting new team members and publicly supports colleagues' achievements, showing a focus on people.
Corporate Sustainability
He has publicly expressed interest in collaborating with others to work towards a more sustainable future, indicating it's a key value for his business.

Media Appearances

Sebastian has no verified media appearances

Work History

12-2021
General Manager at Power Service / MediaMarkt-Saturn
4-2021 - 12-2021
Bereichsleiter Service Center at Powerservice/ MediaMarkt Saturn
1-2019 - 4-2021
Sr. Account Manager at Majorel
1-2011 - 4-2021
Account Manager at arvato-Bertelsmann
9-2007 - 12-2010
Projetkmanager at arvato-Bertelsmann

Education

BWL from University of Münster

More Information

Social Presence :

Prographics :

Exp : 18 Location : Ruhr y alrededores, Germany Job Level : Senior Designation : General Manager at Power Service / MediaMarkt-Saturn
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Insights For Selling To Sebastian

During A Call Or A Meeting

DO's

  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Ask them which other stakeholders would be important for this purchase decision
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them

DONT's

  • Don't be very accepting if that is your natural style, stay firm
  • Don't rely on relationship building even if they act pleasantly
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sebastian is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Sebastian

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Sebastian move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Sebastian take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Sebastian

Personality Compatibility


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