Serena Conrad in

Serena Conrad

Inquirer · DISC type cd
ESG Customer Success Manager at Conservice
📍 Greater Chicago Area, United States

Serena Conrad is a client-focused manager with over 16 years of experience leading accounts through the entire customer journey. Her background spans omnichannel communications and ESG platform onboarding. Colleagues describe her as an outstanding, professional, and dedicated project manager who is a "wonder to partner with".

Outside of her formal roles, Serena has channeled her skills into developing a personal website. This project reflects her initiative and interest in digital presence, showcasing her professional story in a creative and personally managed space.

She recently developed and launched her own personal brand website.

Read the full overview →
Experience
19 Years
Current Role
ESG Customer Success Manager
Location
Greater Chicago Area, United States
Personality Overview

How Serena shows up

ROI Conscious
Demanding
Upfront

They respond well to confident salespeople. They focus on objectivity in a pitch and pay little attention to bells and whistles. They care equally about the product and its potential impact.

Priorities

Topics Serena cares about

Client Relationship Management
Her career is centered on managing client accounts from the initial proposal throughout the customer journey to ensure satisfaction and renewal.
ESG & Sustainability
As an ESG Customer Success Manager, she onboarded major real estate portfolios onto sustainability platforms, managing data requests and initiatives.
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Career

Work history

8-2024 - 12-2025
ESG Customer Success Manager
Conservice
6-2008 - 6-2024
Senior Account Manager / Project Manager
InTouch Connections
7-2007 - 4-2008
Search Coordinator
MS Legal Search
8-2005 - 5-2007
Paralegal
Codilis & Associates, PC
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
8-2002 - 8-2005
B.A.
Southern Illinois University, Carbondale
8-1999 - 5-2002
Education details unavailable
Coal City High School
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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