Serena Wallace

Observer
DISC Type : ic

Director, Software Test at Unchained Labs

Sunnyvale, California, United States

Overview

Serena Wallace is the Director of Software Test at Unchained Labs, leading the quality assurance team. A Stanford University graduate with an ISTQB certification, she has grown with the company from a Senior Engineer. Colleagues describe her as a "top notch" and "key person" vital for building a strong software test team.

Serena demonstrates a passion for social causes, showing interest in Hope Ignites, a non-profit focused on empowering communities through health and education initiatives in developing countries. She also maintains a connection with her alma mater, Stanford University.

She was instrumental in the launch of Stuntman, a key software platform for protein stability analysis.

Personality Overview

Assertive

Value Driven

Curious

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are generally strong communicators and are not easy to convince. They are likely to ask many questions and look heavily for supporting information.

Topics They Care About

Software Test Leadership
As the Director of Software Test, she is focused on building and managing a high-performing QA team, as seen in her active recruitment efforts.
Biotech Software
Her team tests software for the life sciences industry, including platforms like Stuntman, which is used for protein stability analysis.
Building Teams
Frequently posts about hiring not just for her own software QA team but also for other groups within the product development department at Unchained Labs.

Media Appearances

Serena has no verified media appearances

Work History

2-2025
Director, Software Test at Unchained Labs
9-2021 - 2-2025
Manager of Software Test at Unchained Labs
2-2016 - 9-2021
Staff Software Test Engineer at Unchained Labs
3-2010 - 2-2016
Senior Software Test Engineer at Freeslate Inc.
10-2007 - 4-2010
Senior Software Test Engineer at Symyx Technologies

Education

9-1994 - 6-1998
BS from Stanford University
1990 - 1994
Education details unavailable from Palo Alto HS

More Information

Social Presence :

Prographics :

Exp : 27 Location : Sunnyvale, California, United States Job Level : Mid-senior Designation : Director, Software Test at Unchained Labs
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Insights For Selling To Serena

During A Call Or A Meeting

DO's

  • Focus on immediate action-items rather than the larger goals
  • Build rapport, it will come handy to handle hard questions later
  • Be prepared for a lot of questions, answer them objectively

DONT's

  • Avoid making offhand commitments
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Serena is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Serena

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Serena move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Serena take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Serena

Personality Compatibility


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