Seth Kneeland

Pioneer
DISC Type : isd

Director of Customer Engineering at SambaNova

Washington DC-Baltimore Area, United States

Overview

Seth Kneeland is an IT veteran with over 17 years of experience, currently serving as the Director of Customer Engineering at SambaNova Systems. He has a strong background in cloud operations from his time as a Senior Principle Systems Engineer at Oracle and has attended the University of Minnesota Duluth.

He has demonstrated rapid career progression at SambaNova, moving from Customer Support Engineer to his current director-level position.

Personality Overview

Friendly But Fast

Decisive But Friendly

Dynamic But Sincere

They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed  They have the unique ability to win both love and respect from their team (or outsiders) If they are convinced, they can become very strong champions for your product

Topics They Care About

Customer Engineering
He has shown significant career growth in this area, recently being promoted to Director of Customer Engineering after holding principal and support roles at SambaNova.
Cloud Operations
In his previous senior role at Oracle, he was responsible for validating and supporting on-premise cloud environments for customers worldwide.
Enterprise IT Support
His experience ranges from monitoring core services and applications at Sun Microsystems to providing top-tier support for global cloud products at Oracle.

Media Appearances

Seth has no verified media appearances

Work History

11-2025
Director of Customer Engineering at SambaNova
9-2020 - 11-2025
Principal Customer Engineer at SambaNova
9-2020 - 11-2025
Customer Support Engineer at SambaNova
5-2010 - 9-2020
Cloud Operations Senior Principle Systems Engineer at Oracle
5-2006 - 5-2010
Network Analyst at Sun Microsystems

Education

1998 - 2000
Course Work from University of Minnesota Duluth
1996 - 1998
Associate of Arts - AA from Mesabi Range Community and Technical College

More Information

Social Presence :

Prographics :

Exp : 24 Location : Washington DC-Baltimore Area, United States Job Level : Mid-senior Designation : Director of Customer Engineering at SambaNova
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Insights For Selling To Seth

During A Call Or A Meeting

DO's

  • During followups, use calls or text if needed, they should be fine
  • Mostly stick to your standard pitch and qualifying script, but add some stories or anecdotes to it
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.

DONT's

  • Don’t be very informal during the early interactions even if they are being so themselves
  • Don't lean very heavily into providing too much information, sharing whitepapers etc.
  • Don’t hesitate from asking questions or pushing them, but take a formal approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Seth is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Seth

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Seth move?

  • They are generally fast movers and can take quick decisions
  • Can Seth take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Seth

Personality Compatibility


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