Seth Nauman-Shamatta

Enthusiast
DISC Type : i

ServiceNow Team Lead and ITSM+ Product Owner at KeyBank

Cleveland, Ohio, United States

Overview

Seth Nauman-Shamatta is the ServiceNow Team Lead and ITSM+ Product Owner at KeyBank, specializing in DevOps, automation, and process innovation. A graduate of John Carroll University, people describe him as a highly motivated, fast learner and an excellent problem solver. He holds certifications in Tricentis Tosca automation.

Outside of work, Seth has demonstrated a passion for mentorship and community building. He dedicated three summers to serving as an Orientation Leader at his university, guiding first-year students through their transition into college life. His efforts were recognized with a prestigious leadership award for his positive impact.

He received the Leadership Legacy Award from his university for making significant positive contributions to the campus culture.

Personality Overview

Amiable & Agreeable

Story Driven

Non-Confrontational

Unlike D or C types, they are convinced more by stories and testimonials.  They are more about building relationships than just cutting deals. They agree with others often, so exercise caution when relying on their word.

Topics They Care About

ServiceNow Innovation
Leads a team focused on delivering innovative ServiceNow solutions across the enterprise and identifies as an "Innovation Instigator" aiming to improve workflows.
DevOps & Automation
Has a background as a DevOps Engineer at KeyBank and holds multiple specialist certifications for the Tricentis Tosca automation tool.
Leadership & Mentoring
Recently began his first formal leadership role and previously spent multiple summers mentoring new students as a university Orientation Leader.

Media Appearances

Seth has no verified media appearances

Work History

10-2025
ServiceNow Team Lead and ITSM+ Product Owner at KeyBank
10-2021 - 10-2025
DevOps Engineer at KeyBank
11-2019 - 10-2021
Quality Engineering and Automation Delivery at Nationwide
12-2018 - 11-2019
Quality Engineering and CRM Salesforce Delivery at UNICON International
5-2015 - 8-2017
Orientation Leader at John Carroll University

Education

2014 - 2018
Mathematics and Computer Science from John Carroll University

More Information

Social Presence :

Prographics :

Exp : 9 Location : Cleveland, Ohio, United States Job Level : Middle Designation : ServiceNow Team Lead and ITSM+ Product Owner at KeyBank
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Insights For Selling To Seth

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Speak from experience about success that the product has seen with other customers
  • Refer to interesting customer testimonials and stress on great customer experience

DONT's

  • Don’t be too formal with them, they trust informality more
  • Avoid overloading them with too much information
  • Don’t ask too many questions in one go, weave them into the flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Seth is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Seth

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Seth move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Seth take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Seth

Personality Compatibility


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