Seth Nauman-Shamatta in

Seth Nauman-Shamatta

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ServiceNow Team Lead and ITSM+ Product Owner at KeyBank
📍 Cleveland, Ohio, United States

Seth Nauman-Shamatta is the ServiceNow Team Lead and ITSM+ Product Owner at KeyBank, specializing in DevOps, automation, and process innovation. A graduate of John Carroll University, people describe him as a highly motivated, fast learner and an excellent problem solver. He holds certifications in Tricentis Tosca automation.

Outside of work, Seth has demonstrated a passion for mentorship and community building. He dedicated three summers to serving as an Orientation Leader at his university, guiding first-year students through their transition into college life. His efforts were recognized with a prestigious leadership award for his positive impact.

He received the Leadership Legacy Award from his university for making significant positive contributions to the campus culture.

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Experience
9 Years
Current Role
ServiceNow Team Lead and ITSM+ Product Owner
Job Level
Middle
Location
Cleveland, Ohio, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Seth cares about

ServiceNow Innovation
Leads a team focused on delivering innovative ServiceNow solutions across the enterprise and identifies as an "Innovation Instigator" aiming to improve workflows.
DevOps & Automation
Has a background as a DevOps Engineer at KeyBank and holds multiple specialist certifications for the Tricentis Tosca automation tool.
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Career

Work history

10-2025
ServiceNow Team Lead and ITSM+ Product Owner
KeyBank
10-2021 - 10-2025
DevOps Engineer
KeyBank
11-2019 - 10-2021
Quality Engineering and Automation Delivery
Nationwide
12-2018 - 11-2019
Quality Engineering and CRM Salesforce Delivery
UNICON International
5-2015 - 8-2017
Orientation Leader
John Carroll University
In the press

Media appearances

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Education
2014 - 2018
Mathematics and Computer Science
John Carroll University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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