Shachi Tripathi

Commander
DISC Type : D

Trustee at NeimannPick India Charitable Trust

Bengaluru, Karnataka, India

Overview

Shachi Tripathi is a Director of Customer Experience at Cisco with over a decade of experience in IT infrastructure and customer success. She leads enterprise accounts, focusing on improving key metrics like NPS and Annual Recurring Revenue. She holds a CORe credential from Harvard Business School.

Outside of her corporate role, Shachi is deeply committed to social causes, serving as a Trustee for the NeimannPick India Charitable Trust. She is a vocal advocate for raising awareness and support for families affected by rare diseases.

She is a Trustee for a charitable trust dedicated to supporting individuals with Niemann-Pick disease.

Personality Overview

Risk-Taker

Very Quick

Impact-Driven

They put a lot of effort into ensuring personal success.  They do not care very much about building rapport or relationships. They are less concerned about the product and more about its potential impact.

Topics They Care About

Customer Experience
Leads the entire post-sales journey at Cisco, with a focus on improving key performance indicators like NPS, ARR, and on-time renewal rates.
Rare Disease Advocacy
Serves as a Trustee for the NeimannPick India Charitable Trust and publicly advocates for continued funding and support for rare diseases.
AI Adoption
Believes companies must embrace AI to remain competitive, viewing it as a major frontier for the industry.

Media Appearances

Shachi has no verified media appearances

Work History

6-2025
Trustee at NeimannPick India Charitable Trust
1-2025
Director Customer Experience at Cisco
5-2020 - 3-2025
Customer Success Executive at Cisco
1-2019 - 3-2025
Systems Engineering Manager at Cisco
10-2015 - 3-2025
Theatre Lead, India, Customer Success at Cisco

Education

7-2021 - 1-2022
CORe from Harvard Business School
1997 - 1999
Masters in Computer Management from Symbiosis Institute of Computer Studies and Research

More Information

Social Presence :

Prographics :

Exp : 26 Location : Bengaluru, Karnataka, India Job Level : Mid-senior Designation : Trustee at NeimannPick India Charitable Trust
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Insights For Selling To Shachi

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending time doing small talk
  • Refer to testimonials from well-known industry leaders
  • Make sure that you circle back fast on any action items, it wins their trust

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Don't try too hard to forge relationships with them
  • Do not back off when challenged, respond with a confident, objective answer instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shachi is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Shachi

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Shachi move?

  • If convinced, they can reach decisions quite fast.
  • Can Shachi take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Shachi

Personality Compatibility


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