Shachi Tripathi in

Shachi Tripathi

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Trustee at NeimannPick India Charitable Trust
📍 Bengaluru, Karnataka, India

Shachi Tripathi is a Director of Customer Experience at Cisco with over a decade of experience in IT infrastructure and customer success. She leads enterprise accounts, focusing on improving key metrics like NPS and Annual Recurring Revenue. She holds a CORe credential from Harvard Business School.

Outside of her corporate role, Shachi is deeply committed to social causes, serving as a Trustee for the NeimannPick India Charitable Trust. She is a vocal advocate for raising awareness and support for families affected by rare diseases.

She is a Trustee for a charitable trust dedicated to supporting individuals with Niemann-Pick disease.

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Experience
26 Years
Current Role
Trustee
Job Level
Mid-senior
Location
Bengaluru, Karnataka, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Shachi cares about

Customer Experience
Leads the entire post-sales journey at Cisco, with a focus on improving key performance indicators like NPS, ARR, and on-time renewal rates.
Rare Disease Advocacy
Serves as a Trustee for the NeimannPick India Charitable Trust and publicly advocates for continued funding and support for rare diseases.
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Career

Work history

6-2025
Trustee
NeimannPick India Charitable Trust
1-2025
Director Customer Experience
Cisco
5-2020 - 3-2025
Customer Success Executive
Cisco
1-2019 - 3-2025
Systems Engineering Manager
Cisco
10-2015 - 3-2025
Theatre Lead, India, Customer Success
Cisco
In the press

Media appearances

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Education
7-2021 - 1-2022
CORe
Harvard Business School
1997 - 1999
Masters in Computer Management
Symbiosis Institute of Computer Studies and Research
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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