Shaela Holmes

Critic
DISC Type : C

Customer Success Manager at Roche

Dallas, Texas, United States

Overview

Shaela has no verified overview

Personality Overview

Information Seeker

Precise

ROI Driven

They prefer to do logical analysis and value evidence over emotions.  They are quite likely to negotiate on pricing or other key terms. They don’t appreciate bells and whistles unless backed by data.

Topics They Care About

Shaela has no verified topics they care about

Media Appearances

Shaela has no verified media appearances

Work History

9-2024
Customer Success Manager at Roche
10-2021 - 9-2024
Senior CPS Trainer at Roche
11-2018 - 10-2021
Field Applications Specialist at Roche
7-2018 - 11-2018
Clinical Lab Specialist at Creative Testing Solutions
6-2017 - 7-2018
Laboratory Client Services Representative at Cleveland Clinic

Education

2009 - 2013
Bachelor's degree from Kansas Wesleyan University

More Information

Social Presence :

Prographics :

Exp : 12 Location : Dallas, Texas, United States Job Level : Middle Designation : Customer Success Manager at Roche
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Insights For Selling To Shaela

During A Call Or A Meeting

DO's

  • Don’t forget to mention how you compare to competition on both features and pricing
  • Be formal and objective, they will appreciate it more
  • Tell them what ROI they can expect

DONT's

  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Don’t try to give too many examples of other users, they like to make their own decisions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shaela is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Shaela

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Shaela move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Shaela take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Shaela

Personality Compatibility


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