Shahanshah Khan

Critic
DISC Type : C

Technical Architect at Tech Mahindra

Canada

Overview

Shahanshah Khan is a ServiceNow Certified Technical Architect at Tech Mahindra with over 11 years of experience in development and implementation. A graduate of Techno India College Of Technology, he holds numerous certifications including the prestigious CTA, CIS-ITSM, and CIS-CSM, specializing in platform upgrades and various ITSM modules.

He is an advocate for fair compensation and work-life balance within the IT industry, publicly questioning the practice of unpaid overtime. This suggests a strong belief in equitable treatment for employees and a sustainable work culture.

He is one of the professionals who holds the ServiceNow Certified Technical Architect (CTA) certification, a top-tier credential in the field.

Personality Overview

Information Seeker

Critic

Negotiator

Unless the value is proven by data, they are unlikely to value fancy features.  They choose to analyze logically and value facts to emotions. It is very likely that they will negotiate pricing or other important terms.

Topics They Care About

ServiceNow Architecture
As a Certified Technical Architect (CTA) with 11+ years of experience, he specializes in providing implementation guidelines and managing platform upgrades.
IT Service Management
He is certified (CIS-ITSM) and has deep expertise in core ITSM modules such as Incident, Problem, Change, and Asset Management.
Customer Service Platforms
He recently became a ServiceNow Certified Implementation Specialist in Customer Service Management (CSM), indicating a current area of professional focus.

Media Appearances

Shahanshah has no verified media appearances

Work History

11-2025
Technical Architect at Tech Mahindra
7-2021 - 11-2025
Technical Architect Assoc Manager at Accenture
2-2018 - 8-2021
Associate Consultant at Infosys Ltd
9-2016 - 1-2018
Senior System Engineer at Infosys Ltd
8-2014 - 9-2016
System Engineer at Infosys Ltd

Education

2010 - 2014
Bachelor of Technology - BTech from Techno India College Of Technology
2004 - 2008
Higher Secondary and Senior Secondary from M.K DAV PUBLIC SCHOOL,Daltonganj

More Information

Social Presence :

Prographics :

Exp : 11 Location : Canada Job Level : Mid-senior Designation : Technical Architect at Tech Mahindra
URL has been copied!

Insights For Selling To Shahanshah

During A Call Or A Meeting

DO's

  • Be formal and objective, they will appreciate it more
  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Leverage facts and figures wherever possible; use percentages, numbers etc.

DONT's

  • Don’t try too hard to build a relationship with them
  • Do not use very emotional or colorful language
  • Don’t try to give too many examples of other users, they like to make their own decisions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shahanshah is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Shahanshah

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Shahanshah move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Shahanshah take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Shahanshah

Personality Compatibility


Other Tech Mahindra Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.