Shahnaz Hussain

Evaluator
DISC Type : DCS

Head of Customer Service at Yorkshire Water, Loop Customer Management LTD

United Kingdom

Overview

Shahnaz Hussain is the Head of Customer Service for Yorkshire Water at Loop Customer Management, where she has built her career since 1994. She has a strong track record of progression, having held roles from Customer Relations Manager to her current leadership position, driving customer service strategy and transformational change.

Outside of her professional life, Shahnaz is deeply proud of her family and values balancing her successful career with raising her children. She has worked for a company recognized nationally as a great place to work and a top employer for working families, reflecting her personal values.

She is an award-winning leader, having been named Yorkshire & Humberside Contact Centre Manager of the Year.

Personality Overview

Fast But Analytical

Thorough Evaluator

Hard To Convince

They focus on the results, but can still be quite procedural and analytical about how to get there  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They are not very likely to become strong advocates of your product or service

Topics They Care About

Customer Experience
Leads customer service strategy for a major utility, focusing on placing customers and employees at the heart of the organization.
Employee Engagement
Celebrates her organization being named a 'Best Company to Work For, ' highlighting a commitment to creating a positive and supportive work environment.
Career Progression
Her own journey from a junior manager to Head of Customer Service within the same organization showcases a belief in internal development. [Predicted]

Media Appearances

Shahnaz has no verified media appearances

Work History

11-2015
Head of Customer Service at Yorkshire Water, Loop Customer Management LTD
6-2006 - 11-2015
Contact Centre Manager at Loop Customer Management,
4-2003 - 6-2006
Team Manager at Loop Customer Management,

Education

1982 - 1987
Education details unavailable from Grange Technology College

More Information

Social Presence :

Prographics :

Exp : 23 Location : United Kingdom Job Level : Mid-senior Designation : Head of Customer Service at Yorkshire Water, Loop Customer Management LTD
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Insights For Selling To Shahnaz

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples
  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.
  • Showcase your competitive superiority clearly when possible or address it at the minimum

DONT's

  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Avoid making strong statements, instead invite them to agree with you by asking them questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shahnaz is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Shahnaz

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Shahnaz move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Shahnaz take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Shahnaz

Personality Compatibility


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