Shahnaz Hussain in

Shahnaz Hussain

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Head of Customer Service at Yorkshire Water, Loop Customer Management LTD
📍 United Kingdom

Shahnaz Hussain is the Head of Customer Service for Yorkshire Water at Loop Customer Management, where she has built her career since 1994. She has a strong track record of progression, having held roles from Customer Relations Manager to her current leadership position, driving customer service strategy and transformational change.

Outside of her professional life, Shahnaz is deeply proud of her family and values balancing her successful career with raising her children. She has worked for a company recognized nationally as a great place to work and a top employer for working families, reflecting her personal values.

She is an award-winning leader, having been named Yorkshire & Humberside Contact Centre Manager of the Year.

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Experience
23 Years
Current Role
Head of Customer Service
Job Level
Mid-senior
Location
United Kingdom
Personality Overview

How Shahnaz shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Shahnaz cares about

Customer Experience
Leads customer service strategy for a major utility, focusing on placing customers and employees at the heart of the organization.
Employee Engagement
Celebrates her organization being named a 'Best Company to Work For, ' highlighting a commitment to creating a positive and supportive work environment.
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Career

Work history

11-2015
Head of Customer Service
Yorkshire Water, Loop Customer Management LTD
6-2006 - 11-2015
Contact Centre Manager
Loop Customer Management,
4-2003 - 6-2006
Team Manager
Loop Customer Management,
In the press

Media appearances

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Education
1982 - 1987
Education details unavailable
Grange Technology College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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