Shahnaz Hussain is the Head of Customer Service for Yorkshire Water at Loop Customer Management, where she has built her career since 1994. She has a strong track record of progression, having held roles from Customer Relations Manager to her current leadership position, driving customer service strategy and transformational change.
Outside of her professional life, Shahnaz is deeply proud of her family and values balancing her successful career with raising her children. She has worked for a company recognized nationally as a great place to work and a top employer for working families, reflecting her personal values.
She is an award-winning leader, having been named Yorkshire & Humberside Contact Centre Manager of the Year.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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