Shalini Yadav in

Shalini Yadav

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Manager, Customer Success at Zaggle
📍 Pune, Maharashtra, India

Shalini is a customer-centric professional with over a decade of experience spanning banking, human resources, and fintech. As a Manager of Customer Success at Zaggle, she leverages a rich background in business development and negotiation from her time at ICICI Bank and Inbrew Beverages. She holds a PGP from the Indira Institute of Management, Pune.

While her profile is professionally focused, Shalini shows an interest in the innovation and strategy of major global corporations, following technology leaders like Microsoft and Philips.

Her career path is marked by a unique and successful transition across diverse industries, from banking and HR to her current role in fintech SaaS.

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Experience
12 Years
Current Role
Manager, Customer Success
Job Level
Middle
Location
Pune, Maharashtra, India
Personality Overview

How Shalini shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Shalini cares about

Customer Success
Currently manages customer success initiatives for a fintech SaaS platform, focusing on enhancing user engagement, satisfaction, and retention for corporate clients.
Human Capital
Previously served as an Assistant Manager of Human Resources, with experience in employee relations, team management, and aligning HR practices with organizational missions.
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Career

Work history

5-2025
Manager, Customer Success
Zaggle
8-2021 - 5-2025
Assistant Manager Human Resources
Inbrew Beverages Pvt Ltd
8-2013 - 10-2018
Manager
ICICI Bank
7-2010 - 7-2011
ASM
HSBC Bank
7-2008 - 6-2010
Acquisition Manager
Deutsche Bank
In the press

Media appearances

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Education
2006 - 2008
pgp
INDIRA INSTITUTE OF MANAGEMENT (MCA), PUNE
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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