Shannon Tucker in

Shannon Tucker

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Customer Support Professional at Surescripts
📍 Washington DC-Baltimore Area, United States

An experienced IT Customer Support Professional with over 10 years of technical knowledge and 20 years in customer service. Currently at Surescripts, he previously held roles like Wintel Patch Administrator at General Dynamics and Incident Manager at CSRA. He is proficient in ITIL methodology and has a strong background in business management.

He is motivated by personal development concepts and influential speakers like Tony Robbins. He holds a strong belief in investing in people and recognizes the value of continuous learning and personal growth, which he applies to his professional life.

He recalls his father owning Tony Robbins motivational talks on cassette tapes.

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Experience
11 Years
Current Role
Customer Support Professional
Job Level
Middle
Location
Washington DC-Baltimore Area, United States
Personality Overview

How Shannon shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Shannon cares about

ITIL Framework
His professional background across multiple IT roles highlights a solid understanding and application of ITIL methodology for enterprise-level issue resolution.
Customer Support
With over 20 years of experience and his current role, providing excellent customer service and resolving complex technical issues for clients is a core focus.
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Career

Work history

5-2022
Customer Support Professional
Surescripts
10-2018
Wintel Patch Administrator
General Dynamics Information Technology
12-2017
Incident Manager
CSRA Inc
12-2017
Incident Manager
CSRA Inc
10-2015
Tier 1 Help Desk Analyst
CSRA Inc
In the press

Media appearances

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Education
1998 - 2002
High School
Osbourn Park High School
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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