Shayne Heaton

Examiner
DISC Type : cs

Supermarkets Transformation Program Manager | Fresh Transformation at Coles Group

Carlton, Victoria, Australia

Overview

Shayne Heaton is a transformation leader at Coles Group, leveraging over 20 years of experience in retail operations and supply chain management. He specializes in program delivery and driving operational efficiencies. He holds a Diploma in Management from RMIT University.

Based on his professional background managing complex, multi-site retail operations, Shayne likely has a personal interest in large-scale systems and engineering, reflected in his following of companies like Boeing.

Unique fact: Shayne was recognized for his operational excellence when he was awarded Store Manager of the Year in 2014.

Personality Overview

Process Oriented

Late Adopter

Status Quo Seeker

Being observant comes to them naturally.  They do not like taking risks at all and go for proven options in the end. They are always well-planned and adopt a systematic approach.

Topics They Care About

Retail Transformation
His entire recent career at Coles is dedicated to transformation, from front-of-store to fresh supermarkets, making it a central professional focus.
Supply Chain Optimisation
A core listed skill and a key component of his 20+ year career in retail operations, focused on improving efficiency from source to store.
Operational Change Management
He has a certification in Embedding Change and has held multiple national roles focused on implementing change initiatives across retail operations.

Media Appearances

Shayne has no verified media appearances

Work History

5-2025
Supermarkets Transformation Program Manager | Fresh Transformation at Coles Group
7-2021 - 5-2025
National Change and Transformation Manager | Front of Store Transformation at Coles Group
5-2018 - 6-2020
National Project Manager | Retail and Supply Chain Central Operations at Coles
6-2015 - 5-2018
Regional Manager | Retail Operations at Coles
10-2011 - 6-2015
Store Manager | Retail Operations at Coles

Education

2018 - 2018
Project Management Essentials from RMIT University
2011 - 2012
Diploma in Management from RMIT University

More Information

Social Presence :

Prographics :

Exp : 13 Location : Carlton, Victoria, Australia Job Level : Middle Designation : Supermarkets Transformation Program Manager | Fresh Transformation at Coles Group
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Insights For Selling To Shayne

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Be firm in your communication and stay in control
  • Expect them to be slow and cautious, encourage them to ask more questions

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't push them too hard to make fast decisions, give them time
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shayne is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Shayne

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Shayne move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Shayne take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Shayne

Personality Compatibility


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