Shelley Malton in

Shelley Malton

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Director of Operations at NatWest Group
📍 United Kingdom

Shelley Malton is the Director of Operations at NatWest Group, leading 16, 000 colleagues. With 30 years experience at FTSE 30 companies like Vodafone and Barclaycard, she specializes in customer transformation, technology, and digital strategy. People who have worked with her describe her as an "inspirational", "authentic", and "passionate" leader.

Shelley is a passionate advocate for social causes, including disability inclusion and veterans welfare. She has actively sponsored employee inclusion networks and uses her platform to support charities providing mental health services to armed forces veterans. She is also a vocal champion for female leadership and empowerment in the workplace.

As Chairperson for NatWest Digital Services India, she oversees the board for an 18, 000-person entity driving the groups global technology and data agenda.

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Experience
7 Years
Current Role
Director of Operations
Job Level
Mid-senior
Location
United Kingdom
Personality Overview

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Communication Style
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Priorities

Topics Shelley cares about

Customer Transformation
Her career is centered on transforming the customer experience, doubling profits at Barclaycard and leading customer service operations for millions at other major firms.
Operational Leadership
Currently leads a 16, 000-person operations division at NatWest Group, setting strategy and driving transformation across critical services, including risk, data, and investment banking.
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Career

Work history

4-2023
Director of Operations
NatWest Group
8-2023
Chairperson of the Board
NatWest Digital Services India Limited
1-2025
Remuneration Committee Chair
Affinity Water
12-2023
Independent Non Executive Director
Affinity Water
12-2018 - 5-2023
Independent Non Executive Director
Allied Irish Bank (GB)
In the press

Media appearances

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Education

Shelley has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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