Shelley Malton

Captain
DISC Type : DS

Director of Operations at NatWest Group

United Kingdom

Overview

Shelley Malton is the Director of Operations at NatWest Group, leading 16, 000 colleagues. With 30 years experience at FTSE 30 companies like Vodafone and Barclaycard, she specializes in customer transformation, technology, and digital strategy. People who have worked with her describe her as an "inspirational", "authentic", and "passionate" leader.

Shelley is a passionate advocate for social causes, including disability inclusion and veterans welfare. She has actively sponsored employee inclusion networks and uses her platform to support charities providing mental health services to armed forces veterans. She is also a vocal champion for female leadership and empowerment in the workplace.

As Chairperson for NatWest Digital Services India, she oversees the board for an 18, 000-person entity driving the groups global technology and data agenda.

Personality Overview

Long-Term Thinker

Dynamic But Sincere

Consummate Professional

Reading between the lines and seeing beyond your words comes naturally to them.  They are very professional in their approach and can weigh multiple perspectives together. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

Customer Transformation
Her career is centered on transforming the customer experience, doubling profits at Barclaycard and leading customer service operations for millions at other major firms.
Operational Leadership
Currently leads a 16, 000-person operations division at NatWest Group, setting strategy and driving transformation across critical services, including risk, data, and investment banking.
Disability Inclusion
She was the executive sponsor for the VodABILITY inclusion network at Vodafone, demonstrating a commitment to creating a safe and supportive space for employees with disabilities.

Media Appearances

Shelley has no verified media appearances

Work History

4-2023
Director of Operations at NatWest Group
8-2023
Chairperson of the Board at NatWest Digital Services India Limited
1-2025
Remuneration Committee Chair at Affinity Water
12-2023
Independent Non Executive Director at Affinity Water
12-2018 - 5-2023
Independent Non Executive Director at Allied Irish Bank (GB)

Education

Shelley has no verified education history

More Information

Social Presence :

Prographics :

Exp : 7 Location : United Kingdom Job Level : Mid-senior Designation : Director of Operations at NatWest Group
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Insights For Selling To Shelley

During A Call Or A Meeting

DO's

  • Come across as a trustworthy professional and be respectful, they usually know their game
  • You can spend time on BANT (or other qualification methodology) but keep it to the point
  • Use phrases like 'your team deserves', 'best in class' etc.

DONT's

  • Avoid putting conscious effort into relationship-building
  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't take their patience for granted, avoid long-winding sermons

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shelley is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Shelley

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Shelley move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Shelley take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Shelley

Personality Compatibility


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