Shelly M Pierce, DBA

Observer
DISC Type : ci

Patient Safety Specialist at Center for Patient Safety

Carbondale-Marion Area, United States

Overview

Shelly M. Pierce, DBA, is a patient safety leader with over 40 years of experience in healthcare and regulatory settings. As a Patient Safety Specialist, she focuses on proactive problem-solving and quality improvement. Her background includes a Doctor of Business Administration and serving as a Vice President at Southern Illinois Healthcare.

A unique highlight of her career is presenting her research, which led to a publication on Complex Adaptive Systems Theory, at a symposium at Oxford University. This demonstrates her commitment to advancing healthcare through academic and theoretical frameworks.

Personality Overview

Example Seeker

Curious

Assertive

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are likely to ask many questions and look heavily for supporting information. They are generally good communicators and can be hard to convince.

Topics They Care About

Patient Safety
Her core expertise and current role are focused on creating and sustaining proactive solutions to achieve optimal patient outcomes and drive toward zero harm.
Healthcare Risk Management
Holds a professional certification in healthcare risk management and has extensive experience in overseeing malpractice claims, risk prevention, and patient safety programs.
Healthcare Systems Change
Her doctoral research focused on system change strategies for healthcare managers to meet quality and cost standards within Accountable Care Organizations (ACOs).

Media Appearances

National Patient Safety Experts to Speak at Pulse CPSEA Symposium in March. Featured in Pulse Center for Patient Safety

See Now

Work History

6-2024
Patient Safety Specialist at Center for Patient Safety
6-2017 - 3-2026
VP/CQO at Southern Illinois Healthcare
11-2013 - 2017
Vice President, Quality and Risk at Southern Illinois Healthcare
2006 - 2013
Senior Director, Corporate Patient Relations at Southern Illinois Healthcare
1996 - 2006
SSM St. Mary's Health Center at St. Louis, MO

Education

2016 - 2018
Doctor of Business Administration from Walden University
1997 - 1999
Master of Science (MS) from Chicago Medical School at Rosalind Franklin U-Med & Science

More Information

Social Presence :

Prographics :

Exp : 38 Location : Carbondale-Marion Area, United States Job Level : Junior Designation : Patient Safety Specialist at Center for Patient Safety
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Insights For Selling To Shelly M

During A Call Or A Meeting

DO's

  • Invite them for a social do but don’t rely solely on the relationship
  • Be prepared for a lot of questions, answer them objectively
  • Help them realize that there is no personal risk in making this decision

DONT's

  • Don’t brush off any concerns, take all questions seriously
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shelly M is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Shelly M

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Shelly M move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Shelly M take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Shelly M

Personality Compatibility


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