Sheri Ova, MBA, CPTD® in

Sheri Ova, MBA, CPTD®

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Director, Airport and Contact Center Training at American Airlines
📍 Dallas-Fort Worth Metroplex, United States

Sheri Ova is a strategic training leader at American Airlines, where she directs the entire training cycle for over 40, 000 team members. Holding an MBA and a CPTD certification, she specializes in creating scalable learning solutions that enhance performance, culture, and business outcomes.

Outside of her corporate role, Sheri is passionate about unlocking human potential and values strong personal connections, as seen in her public support for her familys achievements. Her interest in publications like the Harvard Business Review suggests a commitment to continuous personal and professional development.

She has nearly two decades of experience shaping learning, including over 10 years developing frontline training programs in the high-quality restaurant business.

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Experience
17 Years
Current Role
Director, Airport and Contact Center Training
Job Level
Mid-senior
Location
Dallas-Fort Worth Metroplex, United States
Personality Overview

How Sheri shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Sheri cares about

Large-Scale Training
Leads the strategy, design, and delivery of training programs for a workforce of more than 40, 000 employees across multiple departments.
Leadership Empowerment
Recently organized a conference for over 1, 900 company leaders to align on key business priorities and is actively hiring for leadership training roles.
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Career

Work history

7-2025
Director, Airport and Contact Center Training
American Airlines
11-2023
Sr Manager Operational Excellence Training
American Airlines
7-2022 - 11-2023
Sr. Manager, Leadership and Target Development
American Airlines
10-2001 - 11-2015
General Manager & Regional Training Manager
The Keg Steakhouse + Bar
In the press

Media appearances

Building a Strong Learning Culture at American Airlines. Featured in Harvard Business Review (Harvard Business.org)
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Education
Master of Business Administration - MBA
The University of Texas at Arlington
Bachelor of Business Administration - BBA
Southwestern Adventist University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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