Shirley Kumar

Inquirer
DISC Type : cd

Manager - Technical Documentation and Content Strategy at Oracle

Bengaluru, Karnataka, India

Overview

Shirley Kumar is a Manager of Technical Documentation and Content Strategy at Oracle, with 15 years of experience. She specializes in creating user-friendly, customer-driven documentation for Cloud-SaaS products. A certified Professional Scrum Master and Product Owner, she leads diverse teams to meet product goals and is proficient in Supply Chain Management.

Outside of her core responsibilities, Shirley shows a strong passion for her professional community. She actively participates in industry events, describing a recent technical writers summit as a "fun-tastic learning experience, " indicating a genuine enthusiasm for innovation and storytelling within her field.

She recently completed the Certified AI Agent Builder certification with Oracle AI Agent Studio.

Personality Overview

Hard To Convince

ROI Conscious

Judgemental

They don’t always try to control the conversation but neither do they like yielding it fully.  They respond well to confident salespeople. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

AI Agent Building
Recently earned a certification in Oracle AI Agent Studio, indicating a focus on implementing AI to streamline processes in SCM, HR, and Finance.
Content Strategy
Her core responsibility involves developing content based on customer-driven analytical studies for Cloud-SaaS documentation at Oracle.
Agile Methodologies
Holds advanced certifications, including Professional Scrum Master II (PSM II) and Professional Scrum Product Owner II (PSPO II).

Media Appearances

Shirley has no verified media appearances

Work History

4-2025
Manager - Technical Documentation and Content Strategy at Oracle
6-2022 - 4-2025
Project Lead - Senior Technical Writer at Oracle
7-2018 - 5-2022
Senior Technical Writer at Oracle
9-2017 - 7-2018
Senior Technical Writer at [24]7.ai India
1-2014 - 9-2017
Technical Writing Consultant at Deloitte Consulting

Education

2014 - 2016
Master's degree from SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
2005 - 2008
Bachelor's degree from SBRR Mahajana First Grade College, Mysore

More Information

Social Presence :

Prographics :

Exp : 17 Location : Bengaluru, Karnataka, India Job Level : Middle Designation : Manager - Technical Documentation and Content Strategy at Oracle
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Insights For Selling To Shirley

During A Call Or A Meeting

DO's

  • Refer to testimonials from others in similar positions
  • Highlight the competitive differentiation of your product
  • Tell them that you are there to help them create visible impact within their organization

DONT's

  • Avoid repeating yourself or making generalizations
  • Don’t try to be an alpha salesperson, give them equal space
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shirley is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Shirley

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Shirley move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Shirley take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Shirley

Personality Compatibility


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