Shital R. in

Shital R.

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ServiceNow Subject Matter Expert (SME) at U.S. Department of Veterans Affairs
📍 St. Petersburg, Florida, United States

Shital is a dedicated ServiceNow Subject Matter Expert for the U. S. Department of Veterans Affairs. With a Master of Science from California State University, Fresno and an ITIL certification, she has deep experience leading ServiceNow initiatives in large government and enterprise environments like CMS and Optum.

She is an Amgen-HP award winner, recognized for outstanding performance and subject-matter expertise.

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Current Role
ServiceNow Subject Matter Expert (SME)
Location
St. Petersburg, Florida, United States
Personality Overview

How Shital shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Shital cares about

IT Service Management
Her entire career and ITIL certification are centered on ServiceNow, a primary tool for ITSM, indicating a deep expertise in this domain.
Government IT Systems
[Predicted] Extensive experience at the Department of Veterans Affairs and Centers for Medicare & Medicaid Services points to a focus on federal technology challenges.
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Career

Work history

3-2020
ServiceNow Subject Matter Expert (SME)
U.S. Department of Veterans Affairs
9-2019 - 3-2020
ServiceNow Consultant
Optum
3-2019 - 6-2019
Lead ServiceNow Consultant/ Subject Matter Expert (Master)
Centers for Medicare & Medicaid Services
11-2018 - 3-2019
ServiceNow Engineer
Intelsat
10-2018 - 1-2019
Lead ServiceNow Engineer/ Architect (Development and Administration)
Loyola Marymount University
In the press

Media appearances

Shital R. – ServiceNow Subject Matter Expert (SME) at U.S. Department of Veterans Affairs. Featured in The Org
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Education
Master of Science - MS
California State University, Fresno
Bachelor of Engineering - BE
University of Mumbai
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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