Shital R.

Energizer
DISC Type : I

ServiceNow Subject Matter Expert (SME) at U.S. Department of Veterans Affairs

St. Petersburg, Florida, United States

Overview

Shital is a dedicated ServiceNow Subject Matter Expert for the U. S. Department of Veterans Affairs. With a Master of Science from California State University, Fresno and an ITIL certification, she has deep experience leading ServiceNow initiatives in large government and enterprise environments like CMS and Optum.

She is an Amgen-HP award winner, recognized for outstanding performance and subject-matter expertise.

Personality Overview

Informal

Full Of Energy

Believer

Unlike C or D types, they are vocal with their opinions but not so much with their questions.  They are people oriented, friendly and like creating new connections. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

IT Service Management
Her entire career and ITIL certification are centered on ServiceNow, a primary tool for ITSM, indicating a deep expertise in this domain.
Government IT Systems
[Predicted] Extensive experience at the Department of Veterans Affairs and Centers for Medicare & Medicaid Services points to a focus on federal technology challenges.
Agile Implementation
Holds a micro-certification in Agile and Test Management Implementation, showing a commitment to modern and efficient development and deployment methodologies.

Media Appearances

Shital R. – ServiceNow Subject Matter Expert (SME) at U.S. Department of Veterans Affairs. Featured in The Org

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Work History

3-2020
ServiceNow Subject Matter Expert (SME) at U.S. Department of Veterans Affairs
9-2019 - 3-2020
ServiceNow Consultant at Optum
3-2019 - 6-2019
Lead ServiceNow Consultant/ Subject Matter Expert (Master) at Centers for Medicare & Medicaid Services
11-2018 - 3-2019
ServiceNow Engineer at Intelsat
10-2018 - 1-2019
Lead ServiceNow Engineer/ Architect (Development and Administration) at Loyola Marymount University

Education

Master of Science - MS from California State University, Fresno
Bachelor of Engineering - BE from University of Mumbai

More Information

Social Presence :

Prographics :

Exp : N/A Location : St. Petersburg, Florida, United States Job Level : N/A Designation : ServiceNow Subject Matter Expert (SME) at U.S. Department of Veterans Affairs
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Insights For Selling To Shital

During A Call Or A Meeting

DO's

  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Talk anecdotally about the customer experience that your product offers
  • Invite them for a lunch or a drink/coffee

DONT's

  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t be too formal, focus on building comfort and trust
  • Don’t assume a yes just because they have not said no

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shital is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Shital

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Shital move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Shital take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Shital

Personality Compatibility


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