Shoeb Khan 🇮🇳 in

Shoeb Khan 🇮🇳

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Customer Success Manager at Palo Alto Networks
📍 Indore, Madhya Pradesh, India

Shoeb is a Customer Success professional with 8 years of experience in SaaS and cybersecurity. He specializes in managing multi-million dollar ARR portfolios for enterprise clients in EMEA and North America, focusing on driving adoption, renewals, and growth. He completed his education at Sushile Devi Bansal College Of Technology.

He once built an entire Customer Success function from the ground up, creating all standard operating procedures and processes.

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Experience
6 Years
Current Role
Customer Success Manager
Job Level
Middle
Location
Indore, Madhya Pradesh, India
Personality Overview

How Shoeb shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Shoeb cares about

SaaS Value Realization
His career is focused on ensuring enterprise clients maximize value from SaaS and cybersecurity solutions through tailored enablement and strategic reviews.
Customer Retention
Manages large ARR portfolios with a focus on mitigating risk, protecting renewal revenue, and keeping churn below 2% QoQ in past roles.
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Career

Work history

9-2023
Customer Success Manager
Palo Alto Networks
9-2023
Customer Success Manager
StratApps
8-2022 - 9-2023
Senior Customer Success Manager
COA Network Inc
8-2020 - 7-2022
Customer Success Manager
Webgility, Inc.
4-2018 - 6-2019
Technical Support Specialist
Teleperformance
In the press

Media appearances

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Education
8-2014 - 5-2018
Completed
Sushile Devi Bansal College Of Technology
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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