Shoeb Khan 🇮🇳

Evaluator
DISC Type : sdc

Customer Success Manager at Palo Alto Networks

Indore, Madhya Pradesh, India

Overview

Shoeb is a Customer Success professional with 8 years of experience in SaaS and cybersecurity. He specializes in managing multi-million dollar ARR portfolios for enterprise clients in EMEA and North America, focusing on driving adoption, renewals, and growth. He completed his education at Sushile Devi Bansal College Of Technology.

He once built an entire Customer Success function from the ground up, creating all standard operating procedures and processes.

Personality Overview

Hard To Convince

Fast But Analytical

Thorough Evaluator

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They are not very likely to become strong advocates of your product or service They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

SaaS Value Realization
His career is focused on ensuring enterprise clients maximize value from SaaS and cybersecurity solutions through tailored enablement and strategic reviews.
Customer Retention
Manages large ARR portfolios with a focus on mitigating risk, protecting renewal revenue, and keeping churn below 2% QoQ in past roles.
Cybersecurity & AI
He works for a leading cybersecurity firm and shows interest in the industry's future by sharing his CEO's conversations on AI and security challenges.

Media Appearances

Shoeb has no verified media appearances

Work History

9-2023
Customer Success Manager at Palo Alto Networks
9-2023
Customer Success Manager at StratApps
8-2022 - 9-2023
Senior Customer Success Manager at COA Network Inc
8-2020 - 7-2022
Customer Success Manager at Webgility, Inc.
4-2018 - 6-2019
Technical Support Specialist at Teleperformance

Education

8-2014 - 5-2018
Completed from Sushile Devi Bansal College Of Technology

More Information

Social Presence :

Prographics :

Exp : 6 Location : Indore, Madhya Pradesh, India Job Level : Middle Designation : Customer Success Manager at Palo Alto Networks
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Insights For Selling To Shoeb

During A Call Or A Meeting

DO's

  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Keep a professional, business-like approach; especially if you tend to get informal quickly
  • Showcase your competitive superiority clearly when possible or address it at the minimum

DONT's

  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid too much small talk, just a few formal pleasantries should be fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Shoeb is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Shoeb

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Shoeb move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Shoeb take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Shoeb

Personality Compatibility


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