Simon Baker in

Simon Baker

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CIDO New England and US Customer at National Grid
📍 United States

Simon is the CIDO for New England and US Customer at National Grid, leading technology strategy and digital transformation. With an MBA from California State University, Los Angeles, he has a strong track record in complex global organizations across utilities, pharma, and retail. Colleagues describe him as a focused, strategic, and thoughtful leader.

Outside of his primary role, Simon is focused on leveraging digital innovation to enable a clean, fair, and affordable energy future. He maintains a keen interest in the intersection of technology and business strategy, following major tech firms like Microsoft and publications such as the Harvard Business Review.

He once led a global digital transformation initiative that delivered over £500 million in cumulative value within five years.

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Experience
25 Years
Current Role
CIDO New England and US Customer
Location
United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Simon cares about

Digital Transformation
He is leading the digital transformation for National Grid's US customers, focusing on creating next-generation digital products and new ways of working.
Customer Experience
His role is dedicated to revolutionizing the customer experience by deploying innovative digital solutions and creating a seamless journey for users across all US businesses.
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Career

Work history

8-2025
CIDO New England and US Customer
National Grid
4-2021 - 9-2025
CIO US Customer
National Grid
8-2019 - 4-2021
Vice President of Digital Execution
National Grid
8-2012 - 8-2013
Head of Change and Assurance - Head of IT Projects
Post Office
5-2009 - 8-2012
Head of IT for Government Services and Programme Manager
Post Office
In the press

Media appearances

National Grid Releases Statement on New England Governors' Call for Modernization of Regional Electric System. Featured in National Grid (official news release)
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National Grid’s 2018 Energy Efficiency Winter Vendor Update (PDF). Featured in National Grid (vendor update PDF)
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Education
1990 - 1993
MBA
California State University, Los Angeles
1985 - 1989
Bachelor's degree
Ambassador University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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