Simon Ballard

Doer
DISC Type : ds

Head of Technical Support at Octopaye

Newcastle-Under-Lyme, England, United Kingdom

Overview

Simon Ballard is the Head of Customer Success at Octopaye, where he has progressed through various customer-facing roles, including Head of Technical Support and Customer Service Advisor. He brings a strong background in customer relations and support from his tenure at Octopaye and previous roles.

Simons professional journey also includes experience as a Credit Officer at Radius Payment Solutions Limited and a Customer Relations Officer at Assuran, indicating a diverse skill set in client management and financial services.

Simon started a new position as Head of Technical Support at Octopaye, showcasing his career advancement within the company.

Personality Overview

Strategic Planner

Risk-Accepting

Long-term Focused

They are very professional in their approach and can weigh multiple perspectives together.  They might take some time to make their mind up but once they do, they don't change it easily. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

Customer Success
As Head of Customer Success at Octopaye, Simon is dedicated to optimizing customer experience and ensuring client satisfaction and retention.
Technical Support
Simon's previous role as Head of Technical Support at Octopaye highlights his expertise in resolving complex technical issues and leading support teams.
Customer Service
Having started as a Customer Service Advisor, Simon understands the foundational elements of excellent customer interaction and service delivery.

Media Appearances

Simon has no verified media appearances

Work History

1-2024
Head of Technical Support at Octopaye
8-2020
Customer Service Advisor at Octopaye
8-2020 - 1-2024
Support Analyst at Octopaye
6-2019 - 7-2020
Credit Officer at Radius Payment Solutions Limited
9-2015 - 5-2019
Customer Relations Officer at Assurant

Education

Simon has no verified education history

More Information

Social Presence :

Prographics :

Exp : 10 Location : Newcastle-Under-Lyme, England, United Kingdom Job Level : Mid-senior Designation : Head of Technical Support at Octopaye
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Insights For Selling To Simon

During A Call Or A Meeting

DO's

  • Suggest clear next steps with confidence, don't be vague or hesitant
  • During followups, use phone or text if needed, they should be fine
  • Come across as a trustworthy professional and be respectful, they usually know their game

DONT's

  • Don't go over them unless you are left with no other option
  • Avoid putting conscious effort into relationship-building
  • Don't get into pricing discussions early on, steer conversation towards proven results

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Simon is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Simon

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Simon move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Simon take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Simon

Personality Compatibility


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