Simon Ballard in

Simon Ballard

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Head of Technical Support at Octopaye
📍 Newcastle-Under-Lyme, England, United Kingdom

Simon Ballard is the Head of Customer Success at Octopaye, where he has progressed through various customer-facing roles, including Head of Technical Support and Customer Service Advisor. He brings a strong background in customer relations and support from his tenure at Octopaye and previous roles.

Simons professional journey also includes experience as a Credit Officer at Radius Payment Solutions Limited and a Customer Relations Officer at Assuran, indicating a diverse skill set in client management and financial services.

Simon started a new position as Head of Technical Support at Octopaye, showcasing his career advancement within the company.

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Experience
10 Years
Current Role
Head of Technical Support
Job Level
Mid-senior
Location
Newcastle-Under-Lyme, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Simon cares about

Customer Success
As Head of Customer Success at Octopaye, Simon is dedicated to optimizing customer experience and ensuring client satisfaction and retention.
Technical Support
Simon's previous role as Head of Technical Support at Octopaye highlights his expertise in resolving complex technical issues and leading support teams.
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Career

Work history

1-2024
Head of Technical Support
Octopaye
8-2020
Customer Service Advisor
Octopaye
8-2020 - 1-2024
Support Analyst
Octopaye
6-2019 - 7-2020
Credit Officer
Radius Payment Solutions Limited
9-2015 - 5-2019
Customer Relations Officer
Assurant
In the press

Media appearances

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Education

Simon has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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