Simon Ballard in

Simon Ballard

Doer · DISC type ds
Head of Technical Support at Octopaye
📍 Newcastle-Under-Lyme, England, United Kingdom

Simon Ballard is the Head of Customer Success at Octopaye, where he has progressed through various customer-facing roles, including Head of Technical Support and Customer Service Advisor. He brings a strong background in customer relations and support from his tenure at Octopaye and previous roles.

Simons professional journey also includes experience as a Credit Officer at Radius Payment Solutions Limited and a Customer Relations Officer at Assuran, indicating a diverse skill set in client management and financial services.

Simon started a new position as Head of Technical Support at Octopaye, showcasing his career advancement within the company.

Read the full overview →
Experience
10 Years
Current Role
Head of Technical Support
Job Level
Mid-senior
Location
Newcastle-Under-Lyme, England, United Kingdom
Personality Overview

How Simon shows up

Strategic Planner
Risk-Accepting
Long-term Focused

They are very professional in their approach and can weigh multiple perspectives together. They might take some time to make their mind up but once they do, they don't change it easily. Reading between the lines and seeing beyond your words comes naturally to them.

Priorities

Topics Simon cares about

Customer Success
As Head of Customer Success at Octopaye, Simon is dedicated to optimizing customer experience and ensuring client satisfaction and retention.
Technical Support
Simon's previous role as Head of Technical Support at Octopaye highlights his expertise in resolving complex technical issues and leading support teams.
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Career

Work history

1-2024
Head of Technical Support
Octopaye
8-2020
Customer Service Advisor
Octopaye
8-2020 - 1-2024
Support Analyst
Octopaye
6-2019 - 7-2020
Credit Officer
Radius Payment Solutions Limited
9-2015 - 5-2019
Customer Relations Officer
Assurant
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education

Simon has no verified education history

Social presence
in
Behavioral profile

DISC profile (public)

d

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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