Sonia Giraldo
Login to view DISC.Sonia Giraldo is an operations leader specializing in BPO, collections, and automation, currently serving as the Head of Collections Strategy and Operation at Banco Falabella Colombia. She is certified in COPC and as a Scrum Product Owner, and holds a specialist degree in Human Management from Universidad Piloto de Colombia.
Sonia is passionate about fostering professional growth and building strong teams. She publicly recognizes her colleagues and managers, emphasizing the importance of a supportive work environment where individuals are encouraged to learn and contribute.
She recently led the launch of "Cobranza 4D, " an innovative, customer-centric strategy for debt recovery.
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DISC behavioral profile
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