Sophie Lilo Weidlich

Activist
DISC Type : Cd

Senior Customer Success Manager at ClickUp

United Kingdom

Overview

Sophie is a Senior Customer Success Manager at ClickUp with over five years of experience in sales and customer success. She specializes in helping organizations streamline workflows and build strong client relationships to drive retention and growth. She holds a Bachelor of Business Administration from Hotelschool The Hague.

Outside of her professional life, Sophie is a dedicated runner who recently participated in the Paris Marathon. She channels this passion into fundraising for causes she supports, demonstrating a strong commitment to both personal challenges and community involvement.

Sophie recently ran the Paris Marathon to raise funds for Battersea, an organization dedicated to rescuing and caring for animals.

Personality Overview

Observative

Perfectionist

Logical And Quick

They don’t always try to control the conversation but neither do they like yielding it fully.  They care equally about the product and its potential impact. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Customer Success
Her career is focused on managing client portfolios, exceeding retention targets, and enhancing platform adoption through value-added solutions at companies like ClickUp and Yext.
Productivity Platforms
As a manager at ClickUp, she is passionate about leveraging technology to solve complex business challenges and create seamless customer experiences for better collaboration.
Marathon Running
She is a committed runner, having recently trained for and completed the Paris Marathon, showcasing her dedication and discipline outside of work.

Media Appearances

Sophie has no verified media appearances

Work History

4-2024
Senior Customer Success Manager at ClickUp
3-2022 - 4-2024
Customer Success Manager at Yext
2-2021 - 3-2022
Account Executive DACH at Tanium
3-2017 - 8-2018
Customer Success Executive at STR
Sales Development Representative DACH Nordics at HackerOne

Education

2013 - 2017
Bachelor of Business Administration (BBA) from Hotelschool The Hague
2010 - 2013
International Baccalaureate from Bavarian International School gAG

More Information

Social Presence :

Prographics :

Exp : 6 Location : United Kingdom Job Level : Middle Designation : Senior Customer Success Manager at ClickUp
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Insights For Selling To Sophie Lilo

During A Call Or A Meeting

DO's

  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Make sure that you you respond to any queries from them quickly

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Avoid repeating yourself or making generalizations
  • Do not give up if they are not convinced, try again with a different approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sophie Lilo is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Sophie Lilo

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Sophie Lilo move?

  • Their decision making speed is somewhere in the middle.
  • Can Sophie Lilo take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Sophie Lilo

Personality Compatibility


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