Alex Davison

Enigma
DISC Type : cdi

Director, Customer Experience at ClickUp

Running Springs, California, United States

Overview

Alex is a customer experience leader at ClickUp, managing global teams across Success, Services, and Support to protect and grow revenue. He has an MBA from the Kelley School of Business and has deep expertise in developing scalable coverage models for diverse customer segments, from enterprise to self-serve accounts.

Outside of work, Alex is a proud alumnus of Cal State San Marcos, where he met his wife, Ashley. He is a father of two and is actively involved with the CSUSM Alumni Association, often encouraging his network to support the university and its students.

Before entering the tech industry, Alex served as an Executive Director for the Arthritis Foundation.

Personality Overview

Hard To Convince

Persuasive & Assertive

Challenger

They are generally strong communicators and are not easy to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are likely to ask many questions and look heavily for supporting proof as well as information.

Topics They Care About

Customer Experience
He leads three global CX functions at ClickUp, focusing on initiatives that protect revenue and improve the customer journey across all segments.
Team Mentorship
He highlights that he is at his best when mentoring emerging talent and developing teams, a consistent theme throughout his management roles.
Alumni Engagement
He is a proud and active member of the Cal State San Marcos Alumni Association, frequently posting to encourage support and connection with the university.

Media Appearances

Alex has no verified media appearances

Work History

1-2025
Director, Customer Experience at ClickUp
12-2023 - 1-2025
Senior Manager, CX at ClickUp
1-2023 - 12-2023
Manager, Escalations Engineering at ClickUp
11-2019 - 10-2021
Executive Director at Arthritis Foundation
6-2015 - 11-2019
Senior Manager, Community Development at American Cancer Society

Education

Master of Business Administration - MBA from Indiana University - Kelley School of Business
Master of Public Administration (MPA) from University of New Orleans

More Information

Social Presence :

Prographics :

Exp : 13 Location : Running Springs, California, United States Job Level : Mid-senior Designation : Director, Customer Experience at ClickUp
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Insights For Selling To Alex

During A Call Or A Meeting

DO's

  • Be prepared for a mix of questions and inquisitiveness, answer them in the tone in which they have been asked
  • Use phrases like ‘clear evidence’, ‘data-based results’ etc.
  • Build rapport slwly without rushing, it will come handy to handle hard questions later

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Avoid making offhand commitments, understand the root of their concerns first
  • Don’t brush off any concerns, take all questions seriously. They are easily deterred

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Alex is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Alex

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Alex move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Alex take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Alex

Personality Compatibility


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