Jonathon Arbona

Doer
DISC Type : sd

Sr. Manager, CX Strategy & Operations at ClickUp

San Diego, California, United States

Overview

As Sr. Manager of CX Strategy & Operations at ClickUp, Jonathon leverages his background as a full-stack developer to enhance customer support with data-driven strategies. People who have worked with him often describe him as eager, energetic, and logical.

Jonathon appears to have a creative and humorous side, demonstrated by his writing and sharing a poem to celebrate his teams adoption of new communication software.

He successfully transitioned his career from a hands-on full-stack engineer to leading high-level customer experience strategy and operations.

Personality Overview

Long-term Focused

Results Focused

Risk-Accepting

Reading between the lines and seeing beyond your words comes naturally to them.  They are very professional in their approach and can weigh multiple perspectives together. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

CX Strategy
He leads the CX Strategy & Operations team, focusing on data-driven initiatives to support professional services and enhance the overall customer experience at ClickUp.
AI in Operations
Actively promotes using AI to transform workflows, sharing how he uses it to connect user feedback with internal projects and increase his team's efficiency.
Global Team Expansion
He is currently focused on expanding his CX Operations team in the Philippines, indicating an active interest in recruiting and managing international talent.

Media Appearances

Jonathon has no verified media appearances

Work History

8-2023
Sr. Manager, CX Strategy & Operations at ClickUp
9-2022 - 8-2023
Manager, Customer Support Strategy & Operations at ClickUp
2-2022 - 9-2022
Sr. Technical Support Manager at ClickUp
10-2019 - 2-2020
Full Stack Engineer Intern at EMOTIV
6-2019 - 10-2019
Full-stack Developer at LEARN Academy

Education

2019 - 2019
Education details unavailable from LEARN Academy

More Information

Social Presence :

Prographics :

Exp : 9 Location : San Diego, California, United States Job Level : Middle Designation : Sr. Manager, CX Strategy & Operations at ClickUp
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Insights For Selling To Jonathon

During A Call Or A Meeting

DO's

  • You can spend time on BANT (or other qualification methodology) but keep it to the point
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • Use phrases like 'your team deserves', 'best in class' etc.

DONT's

  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't shy away from asking hard questions, but be extra polite
  • Avoid putting conscious effort into relationship-building

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jonathon is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Jonathon

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Jonathon move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Jonathon take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Jonathon

Personality Compatibility


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