Soumiyan Bhuvan

Evaluator
DISC Type : scd

Manager - Customer Support at WeRize

Bengaluru, Karnataka, India

Overview

Soumiyan Bhuvan is a Customer Support Manager at WeRize with a background in the fintech sector. He specializes in grievance handling, regulatory compliance, and optimizing team performance through KPIs. He holds a Bachelor of Business Administration and certifications in Team Leadership and Customer Service Foundations.

Outside of his primary career, Soumiyan displays a strong entrepreneurial spirit and a passion for fashion, particularly in the streetwear scene. His personal motto, "Wake Up & Live, " suggests a proactive and energetic approach to life, with an interest in personal growth and navigating change.

He is actively involved in launching a new streetwear and high-fashion brand from the ground up.

Personality Overview

Fast But Analytical

Thorough Evaluator

Hard To Convince

They focus on the results, but can still be quite procedural and analytical about how to get there  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They are not very likely to become strong advocates of your product or service

Topics They Care About

Customer Experience
Manages teams focused on customer support, high-priority grievance handling, and performance metrics, with experience at companies like WeRize and Siply.
Team Leadership
Holds a certification in Team Leadership and posts about management best practices. He is actively hiring and building out his customer support team at WeRize.
Fintech & Compliance
Works in the fintech space at WeRize, with direct experience managing compliance and high-priority grievances, including those related to RBI guidelines.

Media Appearances

Soumiyan has no verified media appearances

Work History

4-2025
Manager - Customer Support at WeRize
8-2023 - 4-2025
Assistant Manager - Customer & Partner Experience at WeRize
8-2022 - 8-2023
CSM at Dvara Health Finance
2-2022 - 8-2022
Lead - Customer Experience at Siply - India ka savings
7-2018 - 2-2022
Senior Resolution Specialist at BYJU'S

Education

5-2015 - 5-2018
Bachelor of Business Administration - BBA from Garden City University

More Information

Social Presence :

Prographics :

Exp : 8 Location : Bengaluru, Karnataka, India Job Level : Middle Designation : Manager - Customer Support at WeRize
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Insights For Selling To Soumiyan

During A Call Or A Meeting

DO's

  • Showcase how you can impact results but also make sure that you share detailed information too
  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples
  • Showcase your competitive superiority clearly when possible or address it at the minimum

DONT's

  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Avoid making strong statements, instead invite them to agree with you by asking them questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Soumiyan is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Soumiyan

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Soumiyan move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Soumiyan take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Soumiyan

Personality Compatibility


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