Spencer Smith

Observer
DISC Type : ic

Fixed Operations Director at Lithia & Driveway

Bend, Oregon, United States

Overview

Spencer Smith is a seasoned Fixed Operations Director at Lithia & Driveway with a career built from the ground up, starting as a BMW Master Technician. He has extensive experience managing large, profitable service departments and fostering positive team cultures, previously holding significant roles at Penske Automotive Group.

Outside of his professional life, Spencer is committed to community involvement. He actively encourages his network to support charitable causes, such as the Special Olympics in Central Oregon, demonstrating a clear passion for giving back to his local community.

He once described his former Service Director role at Porsche North Scottsdale as "the best job I have ever had. "

Personality Overview

Example Seeker

Value Driven

Curious

They often ask many questions and rely heavily on information and documentation.  They are generally good communicators and can be hard to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Automotive Fixed Ops
As a Director of Fixed Operations, he focuses on managing efficient, safe, and profitable service and parts departments for major automotive groups.
Team Leadership
He has managed teams of over 100 employees and emphasizes creating a positive culture to ensure both customer and employee retention.
Career Development
Frequently posts about job opportunities within his network, highlighting great roles and leadership teams to help others advance their careers in the auto industry.

Media Appearances

Spencer has no verified media appearances

Work History

8-2023
Fixed Operations Director at Lithia & Driveway
9-2019 - 3-2023
Service Manager at Penske Automotive Group
8-2018 - 9-2019
Service Manager at Penske Automotive Group
1-2015 - 8-2018
Technical Service Manager at Penske Automotive Group
11-2005 - 8-2007
BMW Master Technician at Chapman Automotive

Education

2003 - 2006
Education details unavailable from Universal Technical Institute, Inc.
2010 - 2012
Education details unavailable from Paradise Valley Community College

More Information

Social Presence :

Prographics :

Exp : 12 Location : Bend, Oregon, United States Job Level : Mid-senior Designation : Fixed Operations Director at Lithia & Driveway
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Insights For Selling To Spencer

During A Call Or A Meeting

DO's

  • Be prepared for a lot of questions, answer them objectively
  • Invite them for a social do but don’t rely solely on the relationship
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.

DONT's

  • Avoid making offhand commitments
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Spencer is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Spencer

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Spencer move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Spencer take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Spencer

Personality Compatibility


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