Sri Teja Challa in

Sri Teja Challa

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Complaints Manager at Affinity Water
📍 Hatfield, England, United Kingdom

Sri Teja Challa is a customer service leader with over eight years of experience managing teams in regulated sectors like water and healthcare. Holding a Masters degree from The University of Salford, he specializes in enhancing customer satisfaction, streamlining service delivery, and ensuring regulatory compliance through data-informed decision-making.

He has a professional interest in major technology and IT services companies, following organizations such as Oracle and Wipro.

His career uniquely spans customer service leadership in the water utility sector, national healthcare services, and for Google Ads campaigns.

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Experience
7 Years
Current Role
Complaints Manager
Job Level
Middle
Location
Hatfield, England, United Kingdom
Personality Overview

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Communication Style
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Priorities

Topics Sri cares about

Customer Complaint Resolution
His recent roles at Affinity Water as both a Complaints Manager and Case Manager centered on resolving escalated customer issues efficiently and fairly.
Regulated Environments
Has extensive experience driving operational excellence and ensuring compliance in highly regulated sectors, including the water industry and NHS England.
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Career

Work history

1-2023
Complaints Manager
Affinity Water
1-2023
Case Manager
Affinity Water
1-2022 - 12-2022
Customer Team Lead
NHS England
1-2022 - 12-2022
Customer Team Lead
HUC
12-2018 - 8-2020
Senior Process Lead
Cognizant
In the press

Media appearances

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Education
9-2020 - 11-2021
Master's degree
The University of Salford
2020 - 2021
Master of Science
The University of Salford
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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