Sri Teja Challa

Energizer
DISC Type : I

Complaints Manager at Affinity Water

Hatfield, England, United Kingdom

Overview

Sri Teja Challa is a customer service leader with over eight years of experience managing teams in regulated sectors like water and healthcare. Holding a Masters degree from The University of Salford, he specializes in enhancing customer satisfaction, streamlining service delivery, and ensuring regulatory compliance through data-informed decision-making.

He has a professional interest in major technology and IT services companies, following organizations such as Oracle and Wipro.

His career uniquely spans customer service leadership in the water utility sector, national healthcare services, and for Google Ads campaigns.

Personality Overview

Big Picture Person

Enthusiastic

Believer

They are always positive and upbeat, so take their promises with a pinch of salt.  They are friendly, approachable and love to make new connections. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

Customer Complaint Resolution
His recent roles at Affinity Water as both a Complaints Manager and Case Manager centered on resolving escalated customer issues efficiently and fairly.
Regulated Environments
Has extensive experience driving operational excellence and ensuring compliance in highly regulated sectors, including the water industry and NHS England.
Service Delivery Optimization
Focuses on streamlining processes and leveraging data analysis to create more efficient and responsive customer service operations.

Media Appearances

Sri has no verified media appearances

Work History

1-2023
Complaints Manager at Affinity Water
1-2023
Case Manager at Affinity Water
1-2022 - 12-2022
Customer Team Lead at NHS England
1-2022 - 12-2022
Customer Team Lead at HUC
12-2018 - 8-2020
Senior Process Lead at Cognizant

Education

9-2020 - 11-2021
Master's degree from The University of Salford
2020 - 2021
Master of Science from The University of Salford

More Information

Social Presence :

Prographics :

Exp : 7 Location : Hatfield, England, United Kingdom Job Level : Middle Designation : Complaints Manager at Affinity Water
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Insights For Selling To Sri Teja

During A Call Or A Meeting

DO's

  • Be friendly and entertaining in your conversation
  • Invite them for a lunch or a drink/coffee
  • Speak enthusiastically with energy, maintain a clear and confident tone

DONT's

  • Avoid overloading them with too much detail
  • Avoid cutting into their flow
  • Don’t assume a yes just because they have not said no

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Sri Teja is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Sri Teja

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Sri Teja move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Sri Teja take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Sri Teja

Personality Compatibility


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