Srivatsa V in

Srivatsa V

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Head of Support - C4C & CRM , Customer Experience at SAP Labs India
📍 Bengaluru, Karnataka, India

Srivatsa V is the Head of Support for Sales & Service Cloud at SAP Labs India, where he has worked for over 21 years. A graduate of RV College Of Engineering, he is an expert in customer experience and support. Colleagues describe him as an inspirational, dedicated, and hardworking role model.

He recently received the Customer Support Lifetime Achievement Award from SAP, recognizing his two decades of consistent contribution and focus on upholding standards within the company.

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Experience
19 Years
Current Role
Head of Support - C4C & CRM , Customer Experience
Job Level
Mid-senior
Location
Bengaluru, Karnataka, India
Personality Overview

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Decision Approach
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Priorities

Topics Srivatsa cares about

AI in Customer Service
He shares updates on SAP's leadership in AI-enabled Field Service Management and the use of AI to accelerate sales reporting, highlighting its role in boosting productivity.
Unified Customer Experience
Focuses on how integrated platforms like SAP Sales Cloud and Service Cloud can unify independent entities to deliver consistent and high-quality customer experiences at scale.
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Career

Work history

5-2019
Head of Support - C4C & CRM , Customer Experience
SAP Labs India
4-2017 - 4-2019
Head of HCM Cloud Support - APJ Region
SAP SuccessFactors
10-2009 - 3-2017
Development Manager, Quality Governance & Production
SAP Labs India
1-2008 - 10-2009
Associate Manager, Quality Governance & Production
SAP Labs India
7-2006 - 12-2007
Development Lead
SAP Labs India
In the press

Media appearances

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Education
1999 - 2003
Bachelor's degree
RV College Of Engineering
Education details unavailable
MES Kishora Kendra Bangalore
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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