Srivatsa V

Questioner
DISC Type : c

Head of Support - C4C & CRM , Customer Experience at SAP Labs India

Bengaluru, Karnataka, India

Overview

Srivatsa V is the Head of Support for Sales & Service Cloud at SAP Labs India, where he has worked for over 21 years. A graduate of RV College Of Engineering, he is an expert in customer experience and support. Colleagues describe him as an inspirational, dedicated, and hardworking role model.

He recently received the Customer Support Lifetime Achievement Award from SAP, recognizing his two decades of consistent contribution and focus on upholding standards within the company.

Personality Overview

Systematic

Cautious & Analytical

Price-Sensitive

They prefer to fully evaluate every situation.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

AI in Customer Service
He shares updates on SAP's leadership in AI-enabled Field Service Management and the use of AI to accelerate sales reporting, highlighting its role in boosting productivity.
Unified Customer Experience
Focuses on how integrated platforms like SAP Sales Cloud and Service Cloud can unify independent entities to deliver consistent and high-quality customer experiences at scale.
Personalization at Scale
Emphasizes the importance of leveraging AI and strong data foundations to deliver personalized marketing and customer engagement that provides tangible value.

Media Appearances

Srivatsa has no verified media appearances

Work History

5-2019
Head of Support - C4C & CRM , Customer Experience at SAP Labs India
4-2017 - 4-2019
Head of HCM Cloud Support - APJ Region at SAP SuccessFactors
10-2009 - 3-2017
Development Manager, Quality Governance & Production at SAP Labs India
1-2008 - 10-2009
Associate Manager, Quality Governance & Production at SAP Labs India
7-2006 - 12-2007
Development Lead at SAP Labs India

Education

1999 - 2003
Bachelor's degree from RV College Of Engineering
Education details unavailable from MES Kishora Kendra Bangalore

More Information

Social Presence :

Prographics :

Exp : 19 Location : Bengaluru, Karnataka, India Job Level : Mid-senior Designation : Head of Support - C4C & CRM , Customer Experience at SAP Labs India
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Insights For Selling To Srivatsa

During A Call Or A Meeting

DO's

  • Share as much information as possible regarding your product
  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Emphasise more on facts and measurable benefits

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t overhype the product/pitch, keep it measured
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Srivatsa is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Srivatsa

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Srivatsa move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Srivatsa take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Srivatsa

Personality Compatibility


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