Stacey Edlund

Energizer
DISC Type : I

Sr. Manager, Customer Service and Sales & Distribution at Terumo Blood and Cell Technologies

Boulder, Colorado, United States

Overview

Stacey Edlund is a seasoned customer success leader with over ten years of experience, currently serving as Sr. Manager of Customer Service at Terumo Blood and Cell Technologies. Her expertise lies in customer experience transformation, strategic product adoption, and leading large teams. She is a graduate of the University of Northern Colorado.

Colleagues consistently describe her as an exceptional leader and an extraordinary mentor who invests deeply in her teams growth, shaping their careers and helping them realize their potential.

Personality Overview

Believer

Enthusiastic

Imaginative

They are really good at seeing what the long-term impacts of their decisions could be.  They are friendly, approachable and love to make new connections. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

Team Mentorship
Repeatedly praised in recommendations as an exceptional mentor who genuinely invests in the professional and personal growth of her team members.
Customer Experience
Her career has focused on customer experience transformation, driving client satisfaction and leveraging company value through strategic leadership.
Strategic Product Adoption
A core expertise mentioned throughout her career, focusing on ensuring clients derive maximum value from products and services.

Media Appearances

Stacey has no verified media appearances

Work History

11-2025
Sr. Manager, Customer Service and Sales & Distribution at Terumo Blood and Cell Technologies
4-2019 - 4-2025
Sr. Manager, Customer Success at Viega LLC
4-2017 - 4-2019
Relationship Manager and Client Onboarding Specialist at Ascent Processing Inc.
8-2015 - 4-2017
Director of Quality, Cutomer Experience at TSYS
1-2011 - 7-2015
Director Customer Support at Lanyon

Education

Stacey has no verified education history

More Information

Social Presence :

Prographics :

Exp : 14 Location : Boulder, Colorado, United States Job Level : Middle Designation : Sr. Manager, Customer Service and Sales & Distribution at Terumo Blood and Cell Technologies
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Insights For Selling To Stacey

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Share some stories about how you you have helped people in similar positions succeed
  • Talk anecdotally about the customer experience that your product offers

DONT's

  • Don’t assume a yes just because they have not said no
  • Avoid cutting into their flow
  • Don’t push them to make a decision too fast, let them get comfortable first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Stacey is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Stacey

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Stacey move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Stacey take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Stacey

Personality Compatibility


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