Stefan Steinle in

Stefan Steinle

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Executive Vice President, Global Head of Customer Support & Cloud Lifecycle Management at SAP
📍 Walldorf, Baden-Württemberg, Germany

Stefan Steinle is the Executive Vice President and Head of Customer Support & Cloud Lifecycle Management at SAP, leading over 7, 500 experts. He focuses on guiding customers through digital transformations with AI-powered tools for application and cloud lifecycle management. He holds a degree in Industrial Engineering and Management.

Based on his public activity, Stefan demonstrates a keen interest in humanitarian causes and global economic discussions. He has actively supported Human Rights Day and follows the World Economic Forum, suggesting a passion for broader societal impact beyond his corporate role.

His teams Holiday Season Readiness Program successfully delivered 100% uptime for SAPs commerce customers during the critical 2025 Black Friday and Cyber Monday shopping period.

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Experience
16 Years
Current Role
Executive Vice President, Global Head of Customer Support & Cloud Lifecycle Management
Job Level
Leadership
Location
Walldorf, Baden-Württemberg, Germany
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Stefan cares about

AI in Customer Support
He champions using AI to deliver proactive and preventative support, aiming to meet the future demands of an AI-augmented support landscape for customers.
Cloud Lifecycle Management
This is his core professional focus, responsible for safeguarding customers throughout their journey and providing a unified support experience across all SAP applications.
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Career

Work history

3-2023
Executive Vice President, Global Head of Customer Support & Cloud Lifecycle Management
SAP
10-2020 - 3-2023
COO & Head of Strategy, SAP Product Engineering, SAP SE
SAP
4-2019 - 10-2020
Senior Vice President, Head of SAP Globalization Services
SAP
2-2000 - 1-2010
Consultant and Program Manager
SAP Deutschland SE & Co. KG
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1994 - 2000
Diplom-Wirtschaftsingenieur
Karlsruhe Institute of Technology (KIT)
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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