Stefan Steinle

Critic
DISC Type : C

Executive Vice President, Global Head of Customer Support & Cloud Lifecycle Management at SAP

Walldorf, Baden-Württemberg, Germany

Overview

Stefan Steinle is the Executive Vice President and Head of Customer Support & Cloud Lifecycle Management at SAP, leading over 7, 500 experts. He focuses on guiding customers through digital transformations with AI-powered tools for application and cloud lifecycle management. He holds a degree in Industrial Engineering and Management.

Based on his public activity, Stefan demonstrates a keen interest in humanitarian causes and global economic discussions. He has actively supported Human Rights Day and follows the World Economic Forum, suggesting a passion for broader societal impact beyond his corporate role.

His teams Holiday Season Readiness Program successfully delivered 100% uptime for SAPs commerce customers during the critical 2025 Black Friday and Cyber Monday shopping period.

Personality Overview

ROI Driven

Critic

Objective Thinker

They enjoy working alone and do not rely on others very often.  It is very likely that they will negotiate pricing or other important terms. They prefer to do logical analysis and value evidence over emotions.

Topics They Care About

AI in Customer Support
He champions using AI to deliver proactive and preventative support, aiming to meet the future demands of an AI-augmented support landscape for customers.
Cloud Lifecycle Management
This is his core professional focus, responsible for safeguarding customers throughout their journey and providing a unified support experience across all SAP applications.
Autonomous ALM
He is driving the strategy for SAP's Application Lifecycle Management (ALM) offerings, with a future-forward vision of building towards autonomous ALM to empower data transformation.

Media Appearances

Stefan has no verified media appearances

Work History

3-2023
Executive Vice President, Global Head of Customer Support & Cloud Lifecycle Management at SAP
10-2020 - 3-2023
COO & Head of Strategy, SAP Product Engineering, SAP SE at SAP
4-2019 - 10-2020
Senior Vice President, Head of SAP Globalization Services at SAP
2-2000 - 1-2010
Consultant and Program Manager at SAP Deutschland SE & Co. KG

Education

1994 - 2000
Diplom-Wirtschaftsingenieur from Karlsruhe Institute of Technology (KIT)

More Information

Social Presence :

Prographics :

Exp : 16 Location : Walldorf, Baden-Württemberg, Germany Job Level : Leadership Designation : Executive Vice President, Global Head of Customer Support & Cloud Lifecycle Management at SAP
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Insights For Selling To Stefan

During A Call Or A Meeting

DO's

  • Be formal and objective, they will appreciate it more
  • Be ready for penetrating questions and critical examination of your pitch
  • Don’t forget to mention how you compare to competition on both features and pricing

DONT's

  • Do not use very emotional or colorful language
  • Don’t rush them till they have clearly gotten all the necessary information
  • Don’t try to give too many examples of other users, they like to make their own decisions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Stefan is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Stefan

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Stefan move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Stefan take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Stefan

Personality Compatibility


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